Distributed Remote Telephony Provisioning via Workbook-to-API Automation
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Solution Overview
Problem
Conventional methods for provisioning Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) involve manual data entry, which is time-consuming, error-prone, lacks consistency, and results in slower customer installations, increased costs, and lacks a unified platform for managing multiple vendors.
Innovation Solution
A method and system that generates organization credentials, imports a provisioning workbook, processes it into an API call, and transmits it to a customer tenant, utilizing distributed computing to streamline the provisioning process and enforce standards, thereby reducing manual data entry and enabling quicker, more efficient deployments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual data entry is used for provisioning UCaaS and CCaaS, then data can be entered flexibly, but the process becomes time-consuming and error-prone
Solution Approach 1:
The patent replaces manual mechanical data entry with automated electronic data processing. A provisioning workbook is imported and automatically transformed into API calls that provision telephony services, eliminating the need for manual keyboard entry while maintaining data accuracy and enabling parallel processing of multiple records.
Solution Approach 2:
The patent uses a provisioning workbook as a template or copy of the required data structure. This workbook can be reused across multiple provisioning operations, ensuring consistency while allowing bulk import of identical or similar data sets, thereby speeding up repetitive provisioning tasks.
2Adaptability or versatility
If manual data entry is used for provisioning, then individual data can be customized, but the process becomes labor-intensive and costly
Solution Approach 1:
The patent performs preliminary actions by preparing a provisioning workbook in advance that contains all necessary data for multiple provisioning operations. This workbook is then imported and processed in bulk, eliminating the need for repeated manual data entry and customization steps for each individual provisioning task.
Solution Approach 2:
The provisioning workbook serves as a universal data structure that can handle multiple types of telephony service provisioning simultaneously. It accommodates various data formats and requirements while being processed through a single automated import mechanism, reducing the need for separate customization processes.
3Adaptability or versatility
If conventional provisioning techniques are used, then each vendor can be managed independently, but no unified platform exists for managing multiple vendors
Solution Approach 1:
The patent creates a universal provisioning platform that can manage multiple UCaaS and CCaaS vendors through a single interface. The system translates a standardized provisioning workbook into vendor-specific API calls, enabling one platform to handle diverse vendor requirements without requiring separate management systems for each vendor.
Solution Approach 2:
The provisioning workbook acts as an intermediary data structure between the unified management platform and multiple vendor-specific systems. It serves as a translation layer that converts standardized provisioning data into the specific formats required by different vendors, simplifying the interface complexity while maintaining vendor-specific capabilities.
Data Source
AI summary
A method, system and computer-readable medium for assisting an administrative user with providing a remote telephony environment may include generating, by one or more processors, an organization credential corresponding to a customer; importing, via an electronic network, a provisioning workbook corresponding to a remote telephony environment; processing, by the one or more processors, the provisioning workbook, wherein the processing includes transforming the provisioning workbook into an application programming interface (API) call corresponding to the remote telephony environment; generating, by the one or more processors, configuration data corresponding to the provisioning workbook; and transmitting, to a customer tenant via the electronic network, the API call corresponding to the remote telephony environment.