Remote Valet Matching Queue With Paid Priority Access
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Solution Overview
Problem
The convenience of valet parking services deteriorates due to the long time required to match vehicles with remote drivers for loading or unloading, especially when there are many vehicles waiting for substitution.
Innovation Solution
A matching system and method that uses a terminal and server connected via a wireless network to facilitate the matching process by transmitting request information, waiting time information, and allowing users to pay an additional fee for priority access to remote operation services, thereby shortening the waiting time for vehicles.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If vehicles are served in first-come-first-served order without additional fees, then service fairness is maintained, but waiting time increases and convenience deteriorates
Solution Approach 1:
The system changes the service parameter from uniform first-come-first-served to a dynamic priority system where payment amount becomes a variable parameter. Users can adjust their waiting time by paying different additional fees, transforming the fixed service queue into a flexible system where service order is determined by both arrival time and payment amount.
Solution Approach 2:
The service queue transitions from a static first-come-first-served structure to a dynamic priority-based system. The server dynamically adjusts service order based on real-time payment information, allowing the queue structure to adapt and change based on user decisions and system conditions.
2Productivity
If the system accepts additional fees for priority access, then waiting time is reduced, but service complexity increases
Solution Approach 1:
The system implements self-service by allowing users to autonomously decide whether to pay additional fees based on their own time constraints and preferences. The terminal device enables users to independently make payment decisions without requiring complex manual intervention from staff, simplifying the operational complexity while improving service efficiency.
Solution Approach 2:
The server provides feedback to users about their current queue position and estimated waiting time, enabling informed decisions about whether to pay for priority service. This feedback mechanism creates a transparent system where users can make rational choices, reducing the need for complex discretionary judgment by service providers.
3Reliability
If vehicles wait in queue for remote operation matching, then service quality is maintained, but traffic flow is hindered
Solution Approach 1:
The system performs preliminary actions by having vehicles complete payment and registration in advance before actually waiting in the operational queue. This allows the system to prepare and organize vehicles beforehand, reducing the time they need to occupy road space and minimizing traffic disruption while maintaining service quality.
Solution Approach 2:
The waiting process is segmented into distinct phases: initial registration, payment processing, and actual service execution. By separating these phases, the system reduces the time vehicles spend in a single continuous waiting state, allowing better traffic flow management while maintaining service reliability.
Data Source
AI summary
A matching system that matches a first vehicle requiring substitution when being at least either loaded into or unloaded from a parking place and a remote driver driving the first vehicle as a substitute through remote operation includes a terminal and a server. The terminal transmits substitution request information to the server. The server that has received the request information transmits waiting time information to the terminal. The terminal notifies a user or a staff of the received waiting time information, accepts a waiting time information approval or additional fee payment instructions, and settles the additional fee through cooperation with the server, upon receiving the payment instructions. The server changes the turn of the first vehicle in a queue for the remote operation service such that the first vehicle is prioritized more than a second vehicle that has not paid the additional fee, upon completing the additional fee settlement.