Remote Wireless Device Management via Authentication Space
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Solution Overview
Problem
Organizations face frustration and inefficiency due to the lengthy waiting periods for wireless device provisioning and changes, as well as high costs associated with modifying wireless services to meet changing needs, such as adding or removing employees or features, which hinders effective use of wireless devices.
Innovation Solution
A wireless management system that allows enterprises to control and configure wireless devices through a remote client, granting access to an authentication space on a server associated with a wireless service provider, enabling the selection and implementation of managed service options for multiple wireless devices, including adds, moves, and changes, via a graphical user interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If wireless service provider manually processes device provisioning and service modifications, then service reliability is maintained through centralized control, but waiting time increases and productivity decreases
Solution Approach 1:
The system segments authentication and service management functions into a separate authentication space accessible by remote clients, dividing the centralized provider system into autonomous enterprise-managed segments that can operate independently and immediately
Solution Approach 2:
The authentication space acts as an intermediary layer between the wireless service provider's core system and enterprise users, enabling direct enterprise control over service modifications while maintaining connection to the provider's infrastructure
2Stability of the object's composition
If wireless service provider manually processes service modifications, then service stability is maintained through controlled changes, but productivity decreases and loss of time increases
Solution Approach 1:
The system performs preliminary authentication and authorization actions by establishing the authentication space in advance, allowing enterprises to immediately execute service modifications without waiting for provider processing
Solution Approach 2:
The authentication space enables enterprises to self-service by directly managing their own wireless device provisions, service modifications, and user access without requiring manual intervention from the service provider
3Ease of operation
If enterprises use personal wireless devices despite costs, then ease of operation improves, but loss of substance increases
Solution Approach 1:
The system enables enterprises to self-manage their wireless services through the authentication space, eliminating the need for personal devices by providing immediate, cost-effective enterprise-controlled access to organizational resources
Data Source
AI summary
A system and method for providing wireless services. One or more wireless identifiers are stored in an authentication space of a server associated with a wireless service provider. The authentication space is associated with an enterprise. A remote client is granted access to the authentication space to allow the enterprise to manage services associated with the one or more wireless identifiers. Managed service options associated with the one or more identifiers are selected. The managed service options are selected in response to receiving data from the remote client.