Remote Work Automation Platform Using RPA Credential Management
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Solution Overview
Problem
Remote workers face challenges in managing multiple login credentials and software applications across different entities, requiring them to maintain compatibility and learn varying user interfaces, which complicates remote work processes.
Innovation Solution
A system and method that utilize a platform to automate remote work processes by receiving login data, authenticating users, launching software applications, and using robotic process automation (RPA) to input login data and manage software applications, providing a unified interface and maintaining compatibility across different entities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If remote workers use multiple proprietary software applications to access different entities' systems, then access to various entity systems is enabled, but the complexity of managing multiple login credentials and software applications increases
Solution Approach 1:
The patent introduces a credential manager as an intermediary component that centralizes the storage and management of login credentials for multiple entity systems. This mediator handles authentication automatically, eliminating the need for workers to manually manage multiple credentials while maintaining access to diverse systems.
Solution Approach 2:
The patent creates a universal access platform that provides a single interface for accessing multiple different entity systems. This multi-functional system allows workers to interact with various proprietary software applications through one unified entry point, reducing the complexity of managing multiple separate access methods.
2Reliability
If remote workers manually maintain login information for each entity system, then access to entity systems is maintained, but time is lost to updating and managing credentials
Solution Approach 1:
The patent implements a self-updating credential management system that automatically detects, retrieves, and updates login information for entity systems. The system performs self-service functions including automatic credential synchronization and expiration monitoring, eliminating the need for manual updates while maintaining reliable access.
Solution Approach 2:
The patent employs preliminary actions by pre-configuring credential storage structures and establishing automatic update protocols before credential management becomes necessary. The system proactively manages credential lifecycles, including automatic renewal and validation, preventing access issues before they occur.
3Adaptability or versatility
If remote workers must learn and use different user interfaces for each entity's software applications, then compatibility with various entities' systems is achieved, but the difficulty of operation increases
Solution Approach 1:
The patent develops a universal user interface that provides consistent interaction methods across multiple entity systems. This single interface adapts to different backend systems while maintaining a uniform appearance and behavior, allowing workers to access various proprietary applications without learning multiple interface paradigms.
Solution Approach 2:
The patent segments the complexity by separating the user interface layer from the underlying proprietary software applications. This segmentation allows the interface to remain simple and consistent while the complex system-specific functionalities are handled at the backend through standardized communication protocols.
4Reliability
If remote workers ensure each software application is up-to-date and compatible, then system compatibility is maintained, but the complexity of managing software versions increases
Solution Approach 1:
The patent implements automatic version management where the system self-updates software applications and monitors compatibility requirements. The credential manager and access platform automatically detect version requirements, download updates, and validate compatibility, eliminating manual version management while maintaining reliable system compatibility.
Solution Approach 2:
The patent establishes feedback loops that continuously monitor software version status and compatibility across different entity systems. The system provides real-time feedback on update requirements and compatibility issues, automatically adjusting configurations to maintain optimal compatibility without manual intervention.
Data Source
AI summary
A method may include a method of automating processes for remote work. The method may include receiving, at a server, first login data from a client software application. The client software application may be executing on a user device of a remote worker user. The method may include authenticating the remote worker user based on the first login data. The method may include receiving, at the server, command data from the client software application. The command data may include data indicating to the server to launch a software application. The method may include launching, on the server, the software application. The method may include inputting, using a robotic process automation (RPA) process, second login data of the remote worker user into the software application. The method may include key site information, speech-to-text functionality, onboarding functionality, automated support, or activity logging.