Remote Work Supporting System for Multi-Operator Error Prevention
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current remote desktop and VNC technologies are limited in allowing multiple simultaneous access to a computer, require software installation on both client and target devices, and struggle with preventing human errors during remote work with separate operators.
Innovation Solution
A remote work supporting system that creates virtual machines for each operator, monitors their work content, and reflects the majority-decided correct content on the target computer, using a VDI apparatus to provide a virtual computer environment and manage updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If remote desktop or VNC is used to enable remote access to a computer apparatus, then operators can remotely operate the target system, but the number of simultaneous access persons is limited to two maximum and additional software installation is required on both client and target devices
Solution Approach 1:
The patent introduces a remote work support system as an intermediary platform that manages multiple operator connections to a single target apparatus. This mediator handles the complexity of multiple simultaneous connections, software distribution, and coordination between operators and checkers, allowing unlimited simultaneous access without requiring each operator to install separate remote desktop or VNC software on the target device.
2Ease of operation
If remote desktop or VNC is used for remote operation, then operators can access the target system remotely, but it becomes difficult to perform pair check and prevent human errors when operators work at separate locations
Solution Approach 1:
The patent merges the functions of remote operation and verification into a single integrated system. The checker is given the same remote access capabilities as the operator, allowing both to simultaneously view and control the target apparatus. This enables real-time pair checking even when physically separated, as both operators can see the same screen and coordinate their actions through the unified remote work environment.
Solution Approach 2:
The system implements feedback mechanisms where the checker can monitor the operator's actions in real-time and provide immediate verification. The coordinated control allows the checker to observe the effects of operator inputs and confirm correctness before proceeding, creating a feedback loop that prevents human errors even during remote operation.
3Productivity
If conventional remote desktop or VNC is used, then remote access is enabled, but the system cannot support more than two simultaneous users and requires expanded protocol development for multi-user support
Solution Approach 1:
The patent segments the remote access functionality by creating separate virtual session environments for each operator and checker pair. Each user connects through their own dedicated session to the target apparatus, allowing unlimited simultaneous connections without requiring protocol modifications. The system manages multiple segmented sessions independently, enabling scalable multi-user support while maintaining system integrity.
Data Source
AI summary
There is provided a remote work supporting apparatus and method capable of checking work content of each operator and thereby supporting remote work while preventing the occurrence of human errors. A remote work supporting system for supporting work for a target computer apparatus to be executed remotely by a plurality of operators, and a remote work supporting method executed by the remote work supporting system are designed to: create virtual machines for providing a virtual computer environment for the target computer apparatus by respectively associating the virtual machines with the respective operators and provide each of the created virtual machines to each of the corresponding operators; and monitor respective pieces of work content regarding the virtual machines corresponding to the respective operators, presume correct work content from among the respective pieces of work content, and cause the presumed work content to be reflected in the target computer apparatus.