Repair Order Synchronization via AI and Blockchain
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Solution Overview
Problem
Current systems for managing and tracking repair orders in the automotive industry face challenges such as incomplete, inaccurate, or inconsistent documentation, leading to issues with warranty and insurance claims, and lack of accessibility across disparate systems, which can result in delayed or denied claims and increased costs.
Innovation Solution
A centralized cloud-based platform synchronizes repair order systems with external stakeholders, providing automated creation and correction of repair orders to ensure completeness and accuracy, using AI-driven data processing and blockchain technology for secure tracking and certification of service events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If repair orders are manually created and stored in disparate DMS/SMS systems, then personnel can document service information, but the documentation becomes incomplete, inaccurate, or inconsistent leading to warranty and insurance claim issues
Solution Approach 1:
The patent introduces an intermediary system that acts as a mediator between disparate DMS/SMS systems and external stakeholders. This intermediary standardizes repair order data exchange, ensuring consistent and accurate documentation across different systems, thereby improving both documentation accuracy and claim approval reliability.
Solution Approach 2:
The system transforms repair order data by applying standardized parameters and formats when exchanging information between different management systems and external stakeholders. This parameter standardization ensures that critical information for warranty and insurance claims is consistently documented and recognized across all systems.
2Ease of operation
If repair orders are stored in decentralized DMS and SMS systems, then each system maintains its data, but accessibility for external stakeholders is limited causing delayed or denied claims
Solution Approach 1:
The patent implements a universal data exchange standard that enables repair order information to be accessed by multiple stakeholders (dealers, manufacturers, insurers, warranty administrators) through a common interface. This multi-functional approach allows the same repair order data to serve multiple purposes and be accessible to all authorized parties simultaneously, eliminating delays.
Solution Approach 2:
The system establishes feedback loops where repair order status and information are automatically communicated to all relevant stakeholders in real-time. This ensures that external parties receive timely updates on repair completion and documentation status, enabling faster claim processing without manual follow-up.
3Device complexity
If traditional repair order systems are used without centralized synchronization, then system complexity is reduced, but data consistency and compliance across different platforms deteriorates
Solution Approach 1:
The patent segments the repair order data into standardized, modular components that can be independently validated and exchanged between systems. This segmentation allows each data element to be processed and verified separately, maintaining data consistency without requiring complete system integration, thus managing complexity while ensuring stability.
Data Source
AI summary
Systems and methods are provided for creating, synchronizing, and managing repair orders across a landscape of interconnected systems. Examples disclosed herein can provide for automated creation and/or correction of repair orders by applying a repair order creation model trained on acceptable and unacceptable repair orders to input repair order data. Furthermore, examples disclosed herein can compile repair order data and vehicle identifiers to generate a secured data structure for tracking service events rendered on the vehicle.