Request Resolution Shaper for Network Event Timeline Visualization
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Solution Overview
Problem
Resolving technical problems in complex network computer systems, such as cloud-based architectures, is challenging due to the complexity of identifying faults across multiple systems and network infrastructure, and presenting large volumes of information in a concise manner on graphical displays without clutter.
Innovation Solution
A request resolution shaper system that generates a graphical timeline display showing requester and fulfiller events, with indicia representing their respective times of occurrence, allowing for a compact and chronological view of request progression, including key metrics like service level agreement (SLA) status and predicted completion, facilitating rapid decision-making.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If voluminous amounts of information are presented on a computer display screen, then completeness of information is improved, but display clutter and complexity increase
Solution Approach 1:
The display is segmented into multiple functional regions: a timeline region showing chronological event sequences, a request detail region displaying specific request information, and a navigation region providing context. This segmentation allows voluminous information to be organized into discrete, manageable sections that can be independently viewed and analyzed, preventing display clutter while maintaining information completeness.
Solution Approach 2:
The patent transitions from traditional flat, linear information presentation to a multi-dimensional display architecture where information is organized across spatial dimensions (different display regions) and temporal dimensions (timeline sequencing). This dimensional reorganization allows complex network event data to be visualized in a structured manner that preserves completeness without creating clutter.
2Measurement precision
If detailed request resolution information is displayed, then accuracy of analysis is improved, but decision-making time increases
Solution Approach 1:
The system performs preliminary organization and visualization of request resolution information by automatically generating timeline sequences and categorizing events before the analyst needs to review them. This pre-processing of information into structured visual formats reduces the cognitive load during analysis, maintaining accuracy while significantly reducing the time required to reach decisions.
Solution Approach 2:
The display system provides feedback mechanisms that allow analysts to quickly assess the current state of request resolution and navigate to specific relevant information. The timeline view and regional organization provide immediate visual feedback about system state, enabling rapid decision-making without sacrificing analytical accuracy.
Data Source
AI summary
An apparatus and related method are provided for generating a graphical display region for display of a plurality of pixels of a display device, comprising generating a timeline axis for display in the graphical display region, receiving requester event data for a plurality of requester events from a requester device relating to a request and storing the requester event data, including a time of occurrence for each requester event, and fulfiller event data for fulfiller events from a fulfiller device and storing the fulfiller event data, calculating a time scale for the timeline axis such that requester events and fulfiller events are displayable at a position along the timeline axis proportional to their respective time of occurrence, and a respective axial position for requester indicia representing the requester events and fulfiller indicia representing the fulfiller events at a position along the timeline axis proportional to their respective time of occurrence.