Reservation Access Segmentation for Secure Guest Self-Service
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Solution Overview
Problem
Current reservation systems centralize access and control over booking details to a single user, limiting guests' ability to manage their reservations, leading to inefficiencies, security risks, and increased resource consumption due to manual communication and support inquiries.
Innovation Solution
A network site allows users to share access to reservation details with guests by generating graphical objects that represent the reservation, enabling guests to directly access and manage their information securely, reducing computational load and enhancing communication efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If reservation access is centralized to a single user, then control and security are simplified, but guest autonomy and management efficiency deteriorate
Solution Approach 1:
The patent divides reservation access into multiple segments: the booking user retains control over reservation creation and modification, while guests receive segmented access to view-specific information (reservation details, itinerary, contact information) without full administrative control. This segmentation resolves the contradiction by providing both security (through controlled access rights) and guest autonomy (through independent access to necessary information).
Solution Approach 2:
The system introduces an intermediary access control mechanism that mediates between the booking user and guests. This intermediary layer implements role-based access control, allowing guests to access reservation information without direct access to the booking system's core functions. This resolves the contradiction by maintaining security through the intermediary control layer while enabling guest autonomy in viewing and managing their travel information.
2Device complexity
If manual communication methods are used for reservation information sharing, then system complexity is reduced, but communication efficiency and resource consumption deteriorate
Solution Approach 1:
The system creates digital copies of reservation information that can be accessed by multiple guests simultaneously. Instead of manual copying and distribution of information, the system generates accessible copies of reservation details, itineraries, and contact information that guests can view independently. This resolves the contradiction by dramatically improving communication efficiency through automated digital copying while keeping system complexity manageable through standardized copy generation processes.
Solution Approach 2:
The system enables guests to self-serve by providing them with direct access to reservation information without requiring intervention from the booking user or customer service. Guests can independently view reservation details, modify their own information, and access travel itineraries. This resolves the contradiction by improving communication efficiency through automated self-service while maintaining reasonable system complexity through standardized access protocols.
3Measurement precision
If computational resources are allocated for complex query processing, then search result accuracy is improved, but resource consumption and processing time worsen
Solution Approach 1:
The system applies local quality optimization by providing different levels of information access to different user roles. Booking users receive full access to all reservation management functions, while guests receive optimized access to only the information relevant to their needs (itinerary, contact information, reservation details). This resolves the contradiction by reducing computational resource consumption for guest queries while maintaining search result accuracy for the specific information guests need to access.
Data Source
AI summary
A system that enables co-travelers to view accommodation reservations is described. The system receives, by a network site of a listing network platform, a request from a user to book a reservation. The system determines that the reservation is associated with one or more guests and, in response to determining that the reservation is associated with the one or more guests, presents a graphical object that represents the reservation with an option to invite the one or more guests to access a portion of information associated with the reservation on the listing network platform. The system transmits the graphical object to one or more devices associated with the one or more guests to enable the one or more guests to access the portion of information associated with the reservation on the listing network platform.