Group-Based Communication Resource Sharing Authorization

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Solution Overview

Problem

Existing group-based communication systems face difficulties in efficiently initiating and managing shared communication channels and resources between users from different organizations, leading to burdensome processes for admin users and potential delays, which can result in user frustration and network overload.

Innovation Solution

A group-based communication apparatus that allows end-users to initiate resource sharing by generating a shareable resource, rendering an authorization interface to admin clients, and updating the repository with sharing approval indications, thereby streamlining the process of sharing group-based communication resources across different organizations without requiring constant admin approval.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If admin users manually approve all resource sharing requests, then security and control are maintained, but administrative burden and processing time increase significantly

Engineering Contradiction:
Improvesecurity controlVSAvoidadministrative burden
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The system enables end-users to autonomously initiate and manage resource sharing requests without requiring manual admin approval for each request. Users can generate shareable resources, send invitations, and track approval status independently, reducing the administrative burden while maintaining security through automated workflows and admin oversight capabilities.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system pre-configures resource sharing templates, approval workflows, and permission structures in advance. Admin users can set up predefined sharing policies and rules beforehand, allowing the system to automatically process routine sharing requests based on these pre-established parameters, thereby reducing real-time administrative intervention while maintaining security controls.

Inventive Principle:
Principle #10Preliminary action

2Reliability

If multiple admin approvals are required for shared resources, then security is enhanced, but network load and processing delays increase

Engineering Contradiction:
ImprovesecurityVSAvoidresource sharing efficiency
Core Design Contradiction:
ReliabilityVSProductivity

Solution Approach 1:

The system implements a tiered approval mechanism where only certain types of resource sharing requests require admin approval, while routine or low-risk sharing operations can proceed with automated approval based on pre-configured policies. This partial action approach maintains security for critical operations while enabling efficient processing for standard operations.

Inventive Principle:
Principle #16Partial or excessive action

Solution Approach 2:

The system introduces an automated approval workflow intermediary that handles routine resource sharing requests without requiring direct admin intervention. This intermediary layer processes standard requests automatically while escalating only exceptional cases to admins, thereby reducing network load and processing delays while maintaining appropriate security oversight.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Ease of operation

If end-users can autonomously manage resource sharing, then administrative burden is reduced, but system control and security oversight may be compromised

Engineering Contradiction:
Improveuser autonomyVSAvoidsystem control
Core Design Contradiction:
Ease of operationVSReliability

Solution Approach 1:

The system implements comprehensive feedback mechanisms where user-initiated resource sharing requests are automatically tracked, logged, and monitored. Admin users receive notifications and can review approval status, and the system provides feedback loops that allow admins to adjust policies based on sharing patterns. This maintains system control and security oversight while enabling user autonomy for routine operations.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS11184400B2Authorizations associated with externally shared communication resources
Publication Date: 2021.11.23 SALESFORCE INC
  • US11184400B2 patent drawing
  • US11184400B2 patent drawing
  • US11184400B2 patent drawing

AI summary

Various embodiments of the present disclosure are directed to a group-based communication apparatus that is configured to enable end-users (e.g., non-admin users) to initiate, by way of client devices, generation of a shareable resource associated with a group-based communication resource identifier to efficiently authorize communication between client devices associated with different organization identifiers in group-based communication interfaces associated with a shared group-based communication resource identifier.