Response Management Method for Communication Address Selection
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Solution Overview
Problem
Individuals lack control over which communication address their interlocutors use to contact them, and they struggle to select the most relevant address for responding, as contact details are not consistently managed across different communication modes and terminals.
Innovation Solution
A method that analyzes the communication history between individuals to rectify the response direction, allowing validation or invalidation of proposed addresses, prioritizing them based on communication criteria such as frequency, duration, and mode, and redirecting messages to more relevant terminals or addresses.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple communication addresses are provided for each contact, then the individual has more options to contact their interlocutor, but the individual loses control over which address their interlocutor uses to contact them
Solution Approach 1:
The system analyzes communication history and provides feedback to both parties about which addresses are being used. When an address is used to contact someone, the system notifies the contact and updates the communication history, creating a feedback loop that enables informed selection of addresses while maintaining control.
Solution Approach 2:
The communication management system acts as an intermediary between individuals and their communication addresses. It manages the mapping between addresses and contacts, controls which addresses can be used to contact whom, and provides the interface for selecting appropriate addresses, thereby maintaining individual control while enabling multiple communication options.
2Productivity
If the system automatically selects communication addresses based on available information, then the response can be directed quickly, but the selected address may not be the most relevant one for the individual's needs
Solution Approach 1:
The system performs preliminary analysis of communication history and pre-ranks multiple possible addresses before the individual needs to respond. This preparation work is done in advance so that when response is needed, the system can quickly present pre-evaluated options rather than searching from scratch, balancing speed with accuracy.
Solution Approach 2:
The address selection is dynamic and adapts based on the specific communication context. The system re-ranks addresses based on the type of communication (email, SMS, voice call), the communication history between the specific individuals, and the current situation, allowing the most relevant address to be selected for each specific response scenario.
3Measurement precision
If the system presents multiple address options to the individual for validation, then the individual can select the most relevant address, but the response process becomes more complex and time-consuming
Solution Approach 1:
The system applies a threshold-based approach where only addresses above a certain relevance threshold are presented to the individual. If one address clearly stands out as the most relevant based on communication history, the system may present only that single option, avoiding unnecessary complexity while still allowing validation when needed.
Solution Approach 2:
The system applies different levels of interaction complexity based on the specific situation. For clear-cut cases where the most relevant address is obvious, the process is simplified. For ambiguous cases where multiple addresses have similar relevance, the system presents more options and allows more detailed validation, adapting the complexity to the local needs of each situation.
4Measurement precision
If the system uses communication history to rank addresses, then the most relevant address can be identified, but the system requires access to and processing of extensive communication data
Solution Approach 1:
The system extracts only the essential features from communication history that are relevant for address ranking, such as the frequency of communication through different addresses, the recency of use, and the success of communication attempts. By focusing on key extracted features rather than processing all raw communication data, the system achieves accurate ranking without excessive complexity.
Data Source
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AI summary
The invention is a method for managing communication, across a communication network, from a second individual (Id2) to a first individual (Id1), wherein the first individual is associated in a first database with a plurality of second addresses, a second database further listing, for each of said second addresses, information relating to communications between the first and second individuals, the method comprising, for a first communication intended for the second individual and originating from a first address associated with the first individual: - an identification of the first address (Id1-A), - an initialization of a second communication intended for the first individual, - a selection, according to the second database, of at least one address from among the plurality of second addresses associated with the first individual.- a comparison with the first address (Id1-A) of at least one second address (Id1-B) included in the address selection, - a validation of at least the second address, and - the initiation of the second communication to at least the second address.