Proximity-Based Restaurant Discovery App Using Randomized Selection
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Solution Overview
Problem
Customers face challenges in deciding on food and recreational activities due to uncertainty about preferences, and foodservice business owners lack effective solutions for managing customer service experiences and retention.
Innovation Solution
The FoodieSpin Plus app uses location-based spinner wheels to connect users with local businesses, providing a platform for customer service management and ticketing, allowing users to select preferences and businesses to engage with customers through a ticketing system and analytics.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers use traditional methods to decide on food and recreational activities, then they have freedom of choice, but they experience uncertainty and difficulty in making decisions
Solution Approach 1:
The patent introduces a random selection mechanism (spinner wheel, dice rolling, or card drawing) as an intermediary between the customer's desire for choice and the need for decision-making. This intermediary element randomly selects from available options based on customer preferences, thereby eliminating decision-making uncertainty while preserving the appearance of customer choice. The random selector acts as a mediator that translates customer preferences into concrete decisions without requiring customers to directly resolve the uncertainty themselves.
2Reliability
If foodservice business owners implement comprehensive customer service management systems, then customer service quality improves, but system complexity increases
Solution Approach 1:
The patent combines multiple customer service management functions (preferences tracking, random selection, result delivery, and feedback collection) into a single integrated system. Rather than implementing separate systems for each function, the invention merges them into one cohesive platform that handles the entire customer interaction workflow, thereby improving service quality while avoiding the complexity of multiple independent systems.
Solution Approach 2:
The customer service management system is designed to perform multiple functions through a unified interface: capturing customer preferences, randomly selecting options, presenting results, and collecting feedback. This multi-functional approach allows the system to deliver comprehensive customer service quality without requiring separate specialized systems for each task, thereby reducing overall system complexity.
3Productivity
If businesses rely on complex marketing trends and outreach planning, then they can reach customers, but the process becomes time-consuming and resource-intensive
Solution Approach 1:
The patent implements a self-service marketing approach where the system automatically performs customer outreach and engagement tasks. The random selection mechanism automatically presents options to customers based on their preferences, and the system automatically collects feedback and delivers results. This eliminates the need for manual marketing planning and execution, thereby improving customer reach efficiency while significantly reducing the time and resources required for marketing operations.
Data Source
AI summary
While metadata information can be readily acquired from clicks and actions on a platform, the action may not be pertinent to customer desires. The exemplary system and method provide a platform having features to interrogate the customers of their desires and interests via games.