Retail Message Prioritization via Rule-Based Synchronization
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Solution Overview
Problem
Merchants in retail environments face challenges in synchronizing and prioritizing multiple disparate systems for managing events, leading to inefficiencies and the need for separate employees to monitor each system, without providing comprehensive tools for data prioritization.
Innovation Solution
A method and system that receive messages from a computer network, compare them to rules and formulas in a database, supplement them with action identifiers, and prioritize based on source and action identifiers, allowing for transmission to relevant applications and notifiers, enabling scalable integration of disparate systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple separate and discrete systems are used to manage retail events, then each system can specialize in specific functions (checkout, security, customer monitoring), but the merchant must hire separate employees to monitor and manage each system, increasing operational complexity and cost
Solution Approach 1:
The patent combines multiple separate retail systems (checkout system, security system, customer monitoring system) into a unified architecture where a single computer system with processor and memory coordinates all these functions. The processor receives data from multiple sources, applies rules and formulas, and generates comprehensive alerts, eliminating the need for separate employees to monitor each system while maintaining specialized functionality.
Solution Approach 2:
The unified computer system performs multiple functions simultaneously - it monitors checkout transactions, tracks security events, analyzes customer behavior, and generates prioritized alerts all through a single multi-functional platform. This universal system replaces multiple specialized systems while maintaining their individual capabilities through integrated data processing.
2Loss of information
If separate employees are hired to monitor each system, then each system can be monitored individually, but the merchant does not have comprehensive tools to prioritize and monitor the data generated by all systems, leading to information overload and inefficiency
Solution Approach 1:
The patent introduces an intermediary processing layer (the processor with rules database) that sits between multiple data sources and the final alert output. This intermediary consolidates data from all systems, applies prioritization rules and formulas, and generates a unified set of alerts with priority levels, making information manageable and actionable without losing coverage from any individual system.
Solution Approach 2:
The system transforms raw data from multiple sources into prioritized information by applying rules and formulas that evaluate multiple parameters (data type, severity, timing patterns) and convert them into priority levels. This parameter transformation converts overwhelming raw data into a manageable prioritized alert system that improves operational efficiency.
3Productivity
If multiple disparate systems are integrated into a unified platform, then resource allocation and data prioritization improve, but the system complexity and integration requirements increase
Solution Approach 1:
The patent segments the integration challenge by creating a modular architecture where the unified system processes different data types (checkout data, security data, customer behavior data) through separate but coordinated rule sets and formulas. This segmentation allows systematic integration of disparate systems while maintaining manageability through structured processing stages.
Data Source
AI summary
A method and system for synchronizing and prioritizing messages from separate systems includes receiving a message from a computer network having a unique identifier. Next, this message having the unique identifier may be compared to at least one of a rule and a formula stored in a database. If the message with the unique identifier matches at least one of a rule and a formula stored in the database based on the unique identifier, then the message may be supplemented with an action identifier. Subsequently, the message may be prioritized relative to one or more other messages based on at least one of a source identifier and the action identifier. The message may then be transmitted to a notifier. The notifier may relay the message over the communications network to at least one of an application content provider (ACP) and/or a target application upon receiving a request for transmitting messages.