Retailer Card Approval With NFC Mobile Wallet Provisioning
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Solution Overview
Problem
Existing systems require customers to wait for physical payment cards and manually input card information into mobile wallets, leading to a lag between account approval and mobile wallet usage.
Innovation Solution
A method where retailers and issuers collaborate to automatically provision a payment token to a mobile wallet by leveraging customer and device information, reducing the need for customer input and enabling immediate account usage.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If physical payment cards are used with manual provisioning, then account security is maintained, but time delay occurs between account approval and mobile wallet usage
Solution Approach 1:
The system performs preliminary actions by pre-approving customers for payment accounts before they actually need to use them. The account is approved and a payment token is generated in advance, then automatically provisioned to the mobile wallet when the customer initiates the provisioning process, eliminating the need to wait for physical card arrival and manual entry.
Solution Approach 2:
Instead of using physical payment cards, the system creates a digital copy in the form of a payment token that is provisioned to the mobile wallet. This digital token serves as a functional copy of the physical card but enables immediate usage without the time delay associated with physical card delivery and manual provisioning.
2Ease of operation
If manual card information input is required, then account security is maintained, but ease of operation deteriorates
Solution Approach 1:
The system enables self-service by automatically provisioning the payment token to the mobile wallet without requiring the customer to manually input card information. The customer simply needs to initiate the provisioning process through the mobile wallet application, and the system automatically handles the token generation and provisioning, reducing the operational steps required from the customer's perspective.
Solution Approach 2:
The system introduces an intermediary process where the issuer's computing system automatically handles the complex tasks of token generation and provisioning. Instead of the customer directly interacting with the card issuer's systems, the intermediary automation layer handles these operations, simplifying the customer experience while maintaining security.
3Productivity
If automatic token provisioning is implemented, then productivity is improved, but system complexity increases
Solution Approach 1:
The system performs preliminary actions by pre-approving customers for payment accounts before they actually need to use them. The account is approved and a payment token is generated in advance, then automatically provisioned to the mobile wallet when the customer initiates the provisioning process, eliminating the need to wait for physical card arrival and manual entry.
Solution Approach 2:
The system introduces an intermediary process where the issuer's computing system automatically handles the complex tasks of token generation and provisioning. Instead of the customer directly interacting with the card issuer's systems, the intermediary automation layer handles these operations, simplifying the customer experience while maintaining security.
Data Source
AI summary
A method comprising receiving, by a first computing system from a second computing system, a pre-approval message indicating a customer is pre-approved to open an account, and receiving account registration information for opening the account and a mobile device identifier, the identifier received from the mobile device via a first near-field communication (NFC) tap between the mobile device and the first computing system. The method comprises providing the mobile device identifier to the second computing system to validate the mobile device, and receiving, from the second computing system, a payment token for the account, where the payment token is automatically provisioned to an application of the mobile device via a second NFC tap between the mobile device and the first computing system.