Retailer Payment Card Provisioning via Dual NFC Taps
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Solution Overview
Problem
Existing systems require customers to wait for physical payment cards and manually input card information into mobile wallets, leading to delays and friction in provisioning payment accounts.
Innovation Solution
A method where retailers and issuers collaborate to automatically provision payment tokens to mobile wallets by leveraging customer and device information, reducing the need for customer input and enabling immediate account usage.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If physical payment cards are mailed to customers and manually input into mobile wallets, then payment account information can be provisioned, but significant time delay and friction occur in the provisioning process
Solution Approach 1:
The system performs preliminary actions by pre-approving customers for payment accounts before they visit the retailer, and by automatically provisioning payment tokens to mobile wallets in advance. This eliminates the need for customers to manually input card information after receiving physical cards, thereby reducing time delay and operational friction.
Solution Approach 2:
The system enables self-service provisioning where the automated system handles the entire process of receiving payment account information, validating it, and provisioning tokens to mobile wallets without requiring customer intervention. This eliminates manual input friction and accelerates the provisioning process.
2Productivity
If automated provisioning is implemented, then provisioning speed increases, but system complexity increases
Solution Approach 1:
The system introduces an intermediary automated provisioning system that acts as a mediator between the payment card issuer and the mobile wallet. This intermediary handles the complex tasks of information validation, token generation, and automatic provisioning, thereby increasing productivity while managing system complexity through a dedicated intermediary layer.
Solution Approach 2:
The automated provisioning system is designed with multi-functionality, handling multiple tasks including receiving payment account information, validating customer eligibility, generating payment tokens, and provisioning to various mobile wallets. This universal approach increases productivity across different scenarios while consolidating complexity into a single multi-functional system.
Data Source
AI summary
A method includes receiving a mobile device identifier associated with a mobile device, wherein the mobile device identifier is received based on a first near-field communication (NFC) tap between the mobile device and a third-party computing system; validating the mobile device as belonging to a customer based on the received mobile device identifier; binding the mobile device identifier to the customer based on the validation; generating a token for an account of the customer; and in response to generating the token, providing the token to the third-party computing system, wherein the token is automatically provisioned to the validated mobile device via a second NFC tap between the mobile device and the third-party computing system.