Automated Return Item Transfer to Fulfillment Zones

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Solution Overview

Problem

The existing inventory management systems for return items in fulfillment centers are inefficient, leading to increased costs and reduced profit margins due to the complexity and labor-intensive process of transferring return items from return centers to fulfillment centers, which also results in reduced value for unsold return items over time.

Innovation Solution

A computer-implemented system and method that predicts a fulfillment center zone for stowing return items, generates identifiers for tote containers, and assigns them to the appropriate fulfillment center, streamlining the process by reducing the need for pallet handling and simplifying the receiving process at the fulfillment center.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If conventional manual transfer processes are used for return items, then workers can physically handle and move items, but the process becomes labor-intensive and costly with multiple handling steps

Engineering Contradiction:
Improveease of transfer processVSAvoidprocess complexity
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The patent replaces manual mechanical handling with automated robotic systems. Robots perform picking, packing, and transfer operations that previously required multiple workers, thereby reducing labor intensity and operational complexity while maintaining transfer functionality.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The patent introduces automated guided vehicles (AGVs) and robotic intermediaries to transfer return items between locations. These intermediaries handle the physical movement and coordination, eliminating the need for direct human-to-human handoff and reducing process complexity.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If multiple handling touches are applied to return items during transfer, then items can be processed through various stages, but shipping and handling costs increase

Engineering Contradiction:
Improveprocessing reliabilityVSAvoidhandling cost
Core Design Contradiction:
ReliabilityVSLoss of energy

Solution Approach 1:

The patent performs preliminary sorting and staging of return items at the point of receipt. Items are pre-packaged and labeled with destination information before transfer, eliminating the need for multiple subsequent handling touches and reducing overall handling costs while maintaining processing reliability.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent combines multiple handling operations into single integrated robotic tasks. For example, picking and packing are performed in one continuous operation by the same robot, and transfer vehicles handle both transportation and positioning, thereby reducing the number of separate handling touches and associated costs.

Inventive Principle:
Principle #5Merging (Combining)

3Measurement precision

If return items remain in return centers for extended periods, then processing can be thorough and accurate, but the items lose value and cannot be resold

Engineering Contradiction:
Improveinspection accuracyVSAvoidtime to resale
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The patent implements continuous transfer operations where return items are moved through the system without unnecessary delays. Automated systems operate continuously to transfer items from receipt to fulfillment centers, maintaining inspection accuracy while minimizing the time items spend in transit and reducing loss of resale value.

Inventive Principle:
Principle #20Continuity of useful action

Solution Approach 2:

The patent uses digital twins and automated data capture to create virtual representations of return items and their inspection status. This allows processing information to be transmitted and acted upon immediately, reducing the physical time items spend in the system while maintaining thorough inspection accuracy through automated imaging and data recording.

Inventive Principle:
Principle #26Copying

Data Source

PatentUS10922644B1Computer-implemented systems and methods for transferring a return item to fulfillment centers for inventory management
Publication Date: 2021.02.16 COUPANG CORP
  • US10922644B1 patent drawing
  • US10922644B1 patent drawing
  • US10922644B1 patent drawing

AI summary

Disclosed embodiments provide systems and methods related to managing inventory by transferring return items to fulfillment centers. A method for managing inventory comprises predicting a zone within a fulfillment center for storing a return item, generating identifiers, to be affixed at a tote containing at least one return item, that facilitate receiving process at the predicted fulfillment center, receiving, from a mobile device associated with a fulfillment center, the generated identifiers for the tote containing at least one return item, determining whether the tote is transferred to correct fulfillment center, and storing at least one return item contained in the tote in a database storing inventory associated with the predicted fulfillment center.