Reverse Camp-On Feature for Busy Call Return Automation
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Solution Overview
Problem
Current communication technologies lack a feature that allows a busy callee to initiate a return call to a calling party, leading to inefficiencies and productivity losses due to the inability to facilitate immediate interactive sessions when the callee is unavailable.
Innovation Solution
A method and system for implementing a reverse eCamp-On feature, where a first endpoint, already engaged in a call, can initiate a new call to the second endpoint once the previous call is completed, with the option for the second endpoint to cancel and receive notifications through audible or display messages, allowing the callee to be kept informed and entertained until available.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the calling party camps on the called party's phone and waits for a callback, then the calling party can be connected when the called party becomes available, but the calling party wastes time and remains oblivious to the called party's availability status
Solution Approach 1:
The patent inverts the traditional Camp-On mechanism by allowing the called party (who is busy) to initiate the return call instead of the calling party waiting passively. The called party's device automatically dials back the caller when available, transforming the caller from an active waiting party to a passive recipient of the return call.
Solution Approach 2:
The system introduces a network intermediary (switching system or server) that facilitates the reverse Camp-On functionality. This intermediary monitors call status, manages the busy party's return call initiation, and coordinates the notification and cancellation mechanisms between calling and called parties.
2Ease of operation
If the called party manually searches the directory and places a return call, then the called party can initiate contact with the caller, but the process is time-consuming and requires manual effort
Solution Approach 1:
The system enables self-service by automatically initiating the return call through the called party's device without requiring manual directory search or dialing. The device autonomously retrieves the caller's number and places the return call when the called party becomes available, eliminating manual intervention.
Solution Approach 2:
The system performs preliminary actions by pre-retrieving the caller's identification information and preparing the return call mechanism in advance. When the called party becomes available, the system has already positioned all necessary information and controls to immediately initiate the return call with minimal user action.
3Adaptability or versatility
If the calling party leaves a voicemail or sends an e-mail, then communication can be facilitated asynchronously, but a live interactive session cannot be accommodated
Solution Approach 1:
The system dynamically adapts the communication mode based on real-time availability. When the called party is busy, the system accepts asynchronous communication (voicemail, email). When the called party becomes available, the system dynamically transitions to synchronous live interaction by automatically initiating a return call, thus accommodating both communication types as needed.
Data Source
AI summary
A method for facilitating a data session in a communications environment is provided that includes receiving, at a first endpoint, a call that was initiated by a second endpoint. The first endpoint is already engaged in a previous call. The method further includes invoking a reverse eCamp-On™ feature in response to receiving the call from the second endpoint such that the first endpoint initiates a new call to the second endpoint once the previous call is completed.