Review Management Device Delivery Verification
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Solution Overview
Problem
Existing product review mechanisms allow users to write reviews before receiving products, leading to unreliable reviews based on guesswork, as users have not actually used the products.
Innovation Solution
A review management system that specifies the access user and target product, determines the delivery status of the product, and permits review writing only after the product has been received, while restricting writing until then.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users are allowed to write reviews before receiving products, then the ease of operation is improved, but the reliability of reviews deteriorates
Solution Approach 1:
The system performs preliminary verification of product delivery status before enabling the review writing function. The determination unit checks whether the product has been delivered to the user, and only after this preliminary action is completed does the writing control unit permit review writing. This ensures that users have actually received and can evaluate the product before writing reviews.
2Reliability
If review writing is restricted until product receipt, then the reliability of reviews is improved, but the ease of operation deteriorates
Solution Approach 1:
The system automatically performs the delivery status verification without requiring manual intervention from users. The determination unit autonomously checks the delivery status by comparing the current date with the scheduled delivery date, and the writing control unit automatically enables or disables the review writing function based on this verification. This self-service mechanism maintains ease of operation while ensuring reliability.
Data Source
AI summary
A review management device according to one embodiment includes a specifying unit, a determination unit and a writing control unit. The specifying unit specifies an access user and a target product for a product review based on a request from a user terminal. The determination unit acquires a delivery status of products purchased by users on a web site and determines whether the access user has received the target product purchased on the web site. The writing control unit permits writing of a review on the target product by the access user after it is determined that the access user has received the target product, and restricts writing of a review on the target product by the access user when it is determined that the access user has not received the target product.