Review Mechanism for Workflow Task Delegation Accountability

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Solution Overview

Problem

Current application programs lack sophisticated delegation functionalities, leading to uncertainty about task responsibility, ownership, and completion status, as well as inadequate information for ensuring each operation in a task is performed correctly.

Innovation Solution

A method is introduced to create a review task, where task data and delegation data are received, and a review task is assigned to the delegator, with review data stored upon completion of the main task, ensuring accountability and clear responsibility within the delegation process.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If rudimentary delegation functionalities are provided in application programs, then the system is simple and easy to operate, but task responsibility and ownership become uncertain and accountability is lost

Engineering Contradiction:
Improvetask accountabilityVSAvoiddelegation functionality
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent segments the delegation process into distinct components: the original task, the delegation act, the review task, and the completion feedback. Each segment is tracked independently with specific data fields, allowing the system to maintain simplicity while ensuring accountability through structured breakdown of responsibilities

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent implements feedback mechanisms where completion information flows back to the delegator, and review tasks are created to verify proper completion. This closed-loop feedback system ensures accountability without requiring complex delegation functionality, as the feedback itself provides the necessary oversight

Inventive Principle:
Principle #23Feedback

2Loss of information

If delegation is tracked with basic functionality, then the system remains simple, but information required to identify ultimately responsible persons is not provided

Engineering Contradiction:
Improvedelegation informationVSAvoiddelegation system
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The patent performs preliminary actions by creating review tasks at the time of delegation, rather than waiting until completion. This advance preparation ensures all necessary information about ultimate responsibility is captured upfront, preventing information loss without requiring complex real-time tracking systems

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent introduces review tasks as intermediary elements between delegation and completion. These review tasks serve as mediators that capture and preserve information about responsibility chains, allowing the system to maintain simplicity while preventing information loss through the intermediary review structure

Inventive Principle:
Principle #24Intermediary (Mediator)

3Reliability

If review tasks are created for all delegations, then task completion can be verified, but the system complexity increases

Engineering Contradiction:
Improvetask completion verificationVSAvoiddelegation management
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The patent makes review tasks universal by applying the same review task structure to all delegations regardless of type or complexity. This multi-functional approach allows a single, simple review task mechanism to handle diverse delegation scenarios, verifying completion without increasing overall system complexity through specialization

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS7831978B2Review mechanism for controlling the delegation of tasks in a workflow system
Publication Date: 2010.11.09 SAP SE
  • US7831978B2 patent drawing
  • US7831978B2 patent drawing
  • US7831978B2 patent drawing

AI summary

A method for creating a review task includes receiving task data, the task data including information on a main task to be performed. Delegation data is received, the delegation data including information identifying a first delegator of the main task and a first delegatee to perform the main task. A review task is created, with the review task having as its object at least aspects of the main task. The review task is assigned to the first delegator of the main task, and review task data is stored based on the completed main task.