Unified Reward Administration System for Multi-Entity Incentive Integration
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Solution Overview
Problem
Existing reward scheme administration systems lack the ability to seamlessly integrate and manage multiple reward schemes from different entities, leading to inefficiencies and inconveniences for users, as they often require handling multiple accounts and systems, and struggle with dynamic adjustments and inter-group reward scheme management.
Innovation Solution
A computer system that pre-defines local reward schemes and obtains external reward schemes, determining triggered events to calculate and notify rewards, allowing for dynamic adjustments and integration of multiple reward schemes, thereby simplifying user experience and inter-group management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple separate reward scheme systems are used to manage different reward programs, then each specific reward scheme can be managed independently with precise control, but the overall system complexity increases and user experience deteriorates due to fragmented reward experiences
Solution Approach 1:
The patent combines multiple separate reward scheme systems into a single unified reward administration system that can manage multiple reward schemes simultaneously. The system integrates first and second reward schemes from different entities (e.g., company and credit card company) into one platform, allowing users to participate in multiple reward programs through a single interface while maintaining independent management capabilities for each scheme.
Solution Approach 2:
The reward administration system is designed with universal functionality to handle diverse reward schemes from different sources. It can administer various types of reward events (purchases, sign-ups, referrals) across multiple schemes, supporting both internal company reward programs and external partner programs through a single multi-functional platform.
2Adaptability or versatility
If users participate in multiple separate reward schemes, then they can earn diverse rewards from different entities, but the ease of operation decreases due to the need to manage multiple accounts and systems
Solution Approach 1:
The system merges multiple reward scheme participations into a single user account interface. Users can enroll in and manage multiple reward schemes (company rewards, credit card rewards, partner rewards) through one unified account, eliminating the need to separately manage multiple accounts while maintaining access to diverse reward opportunities.
Solution Approach 2:
The reward administration system acts as an intermediary between users and multiple reward scheme providers. It consolidates interactions with various entities (company, credit card company, partners) into a single interface, mediating reward enrollment, tracking, and redemption across all schemes through one user account.
3Ease of operation
If a unified reward administration system manages multiple reward schemes, then user experience improves through simplified account management, but the difficulty of detecting and measuring reward events increases
Solution Approach 1:
The system segments reward event detection and measurement by creating distinct processing pathways for different reward schemes and event types. It separately identifies first reward events from second reward events, tracks them through dedicated logic, and manages them independently within the unified system, reducing the complexity of detecting and measuring diverse reward events.
4Measurement precision
If separate systems are used for each reward scheme, then each scheme can be precisely controlled and measured, but productivity decreases due to the need to handle multiple systems
Solution Approach 1:
The system merges the administration of multiple reward schemes into a single automated platform that handles enrollment, tracking, and reward distribution across all schemes simultaneously. This consolidation improves productivity by eliminating the need to manually manage separate systems while maintaining precise measurement capabilities through structured event detection and dedicated processing logic for each scheme type.
Data Source
AI summary
Administering reward schemes. A first reward scheme is predefined by a computer system, the first reward scheme defining a first reward event. A second reward scheme is obtained externally by the computer system, the second reward scheme defining a second reward event. In response to an action by a user, the computer system determines whether the first reward event or the second reward event has been triggered. If the first reward event has been triggered, the computer system calculates a first reward for the user according the first reward scheme and if the second reward event has been triggered, the computer system calculates a second reward for the user according the second reward scheme. The second reward scheme may be obtained by, and shared to, the computer system as an inheritance of rules within an organization.