Rich Interactive Communication Services on Electronic Devices

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Solution Overview

Problem

Conventional electronic devices lack the capability to launch actionable services for communication services, such as rich media content, which limits user interaction and experience.

Innovation Solution

A rich interactive communication system that includes an entity server, communication server, and electronic device, utilizing unique codes to identify and fetch rich media content for communication services, enabling the display of interactive content like chatbot services and additional information.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If conventional communication services are provided through dedicated channels, then basic communication functionality is achieved, but user interaction and experience are limited due to lack of actionable services

Engineering Contradiction:
Improveuser interactionVSAvoidactionable services
Core Design Contradiction:
Ease of operationVSAdaptability or versatility

Solution Approach 1:

The electronic device is enhanced to perform multiple functions beyond basic communication display. The device can now identify unique codes in communication services, fetch additional information based on these codes, and launch actionable services such as chatbot services, media playback, and web browsing, transforming a single-function communication device into a multi-functional interactive platform.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

A unique code identification mechanism acts as an intermediary between the communication service and additional information sources. The device extracts unique codes from communication services, uses these codes to fetch relevant additional information from servers or databases, and facilitates the launch of appropriate actionable services, thereby mediating between basic communication and enhanced user experiences.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If basic communication services are displayed without additional features, then system complexity is kept low, but user experience and engagement are limited

Engineering Contradiction:
Improveinteractive contentVSAvoidsystem complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system performs preliminary actions by pre-configuring unique code identification capabilities and establishing predetermined relationships between unique codes and additional information sources. When a communication service is received, the device can immediately identify the unique code and fetch corresponding additional information without requiring complex real-time analysis, thereby reducing operational complexity while enhancing interactivity.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The communication service processing is segmented into distinct functional modules: unique code identification, additional information fetching, and actionable service launching. This segmentation allows each module to be independently optimized and managed, reducing overall system complexity while enabling rich interactive content delivery through coordinated operation of simplified individual components.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentEP3970325B1Methods and systems for providing rich interactive communication services on an electronic device
Publication Date: 2024.08.21 SAMSUNG ELECTRONICS CO LTD
  • EP3970325B1 patent drawingFigure 1A~1B
  • EP3970325B1 patent drawingFigure 1C~1D
  • EP3970325B1 patent drawingFigure 2~3

AI summary

Disclosed is a method for providing at least one rich interactive communication service on an electronic device including receiving, by the electronic device, a notification of at least one communication service from at least one server, identifying, by the electronic device, at least one unique identifier of the received at least one communication service based on the notification, determining, by the electronic device, that the identified unique identifier is authenticated, sending, by the electronic device, a request to at least one communication server based on the identified identifier, in response to determining that the identified unique identifier is authenticated, receiving, by the electronic device, at least one rich media for the received at least one communication service from the at least one communication server, responding to the request, and displaying, by the electronic device, the received at least one communication service with the least one rich media.