Ringback Tone Management Platform for Conflict Resolution
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Solution Overview
Problem
Current ringback tone systems in telecommunications struggle to manage and render both personal and organizational ringback media effectively, especially when multiple independent content providers are involved, leading to complexities in content management and potential conflicts between user and organizational settings.
Innovation Solution
A method is introduced to maintain a profile for wireless telephones that identifies circumstances for playing organizational or personal ringback media, with data transmitted to a call tones content provider to generate and transmit media accordingly, using a call tones management platform accessible by both users and administrators to configure and resolve conflicts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a profile system is implemented to manage both organizational and personal ringback media, then the ability to render appropriate ringback media is improved, but the device complexity increases due to multiple independent content providers and conflict resolution requirements
Solution Approach 1:
The system segments ringback media into two distinct categories: organizational ringback media and personal ringback media. Each category is managed separately with its own profile settings, allowing independent configuration and rendering based on call circumstances. This segmentation resolves the complexity by creating clear boundaries between different media types and their management rules.
Solution Approach 2:
The profile system dynamically selects which ringback media to render based on real-time call circumstances. The system evaluates the current call context against stored profile criteria and automatically adjusts the ringback media selection accordingly. This dynamic approach allows the system to adapt to changing conditions without requiring manual intervention or complex static configurations.
2Ease of operation
If organizational ringback media is enforced by administrators, then administrative control is improved, but user autonomy deteriorates when personal preferences conflict with organizational settings
Solution Approach 1:
The system applies different quality attributes to different parts of the ringback media configuration. Organizational ringback media settings are applied with high authority during work-related circumstances, while personal ringback media settings maintain autonomy during non-work circumstances. This local differentiation of control quality allows both administrative oversight and user preference to coexist without conflict.
Solution Approach 2:
The relative authority between organizational and personal settings dynamically shifts based on call circumstances. During work hours or work-related calls, organizational settings take precedence. During non-work hours or personal calls, user preferences regain control. This dynamic authority adjustment resolves the contradiction by allowing both administrative control and user autonomy to operate in their appropriate contexts.
3Adaptability or versatility
If multiple independent call tones content providers are used, then the variety of ringback media is improved, but the content management complexity worsens due to coordination between providers
Solution Approach 1:
The profile system acts as an intermediary layer between multiple independent call tones content providers and the ringback media rendering process. Instead of requiring direct coordination between providers, the profile system receives criteria from administrators and users, evaluates them against available media from multiple providers, and selects appropriate content. This intermediary approach decouples the providers from each other while maintaining variety in the available media.
Solution Approach 2:
The profile system is designed with universal functionality to work with multiple independent content providers simultaneously. It maintains a unified interface for receiving organizational criteria and user preferences while being capable of evaluating and selecting from diverse media sources. This multi-functional design allows the system to aggregate content from various providers without requiring provider-specific management logic.
Data Source
AI summary
A call tones management platform provides a facility for configuration of a user profile. The user profile specifies the circumstances under which organizational call tones (such as a call tone of an employer of the subscriber using the phone) or a personal, non-organizational tone should be rendered to a calling party. When a call is placed to the subscriber, the profile is consulted and an instruction for rendering a call tone in accordance with the profile is sent to a call tones content provider or run time site generating call tones during the time of a call. The call tones management platform implements logic for resolving potential scheduling conflicts between organizational call tones and private call tones, such as, for example, a rule in which the organizational call tone trumps personal call tones for calls are made to the subscriber telephone during business hours.