Dynamic roadside service dispatch using video geotagging
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Solution Overview
Problem
Existing roadside service systems face challenges in accurately determining the location of a disabled vehicle, especially when the individual requesting service is not at the vehicle, leading to inefficiencies in service dispatch.
Innovation Solution
A dynamic processing system that utilizes video content and geotagging information from a client device to determine the location of a disabled vehicle and dispatch an appropriate service provider, including the ability to request a spare tire and manage its return.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If GPS data from mobile device is used to determine vehicle location, then service dispatch can be initiated, but location accuracy deteriorates when individual is not at the vehicle
Solution Approach 1:
The patent introduces video content as an intermediary medium to bridge the gap between the mobile device and the vehicle. The video captures visual evidence of the vehicle's location and condition, allowing the system to accurately determine where the vehicle is regardless of whether the individual holding the mobile device is physically present at the vehicle. This intermediary approach resolves the contradiction by maintaining dispatch efficiency while improving location accuracy through visual verification.
Solution Approach 2:
The patent replaces reliance on GPS mechanical positioning system with a visual-based location determination system. Instead of depending solely on GPS coordinates from the mobile device, the system uses video content analysis to identify and locate the vehicle, providing more accurate location data when the individual is not at the vehicle. This substitution resolves the contradiction by eliminating the inherent inaccuracies of GPS when the user is displaced from the vehicle.
2Measurement precision
If video content analysis is implemented to determine vehicle location, then location accuracy improves, but system complexity increases
Solution Approach 1:
The patent implements preliminary action by capturing video content at the time of service request, before the actual location determination is needed. The video is recorded with geotagging information already embedded, and the visual analysis is performed in advance to establish the vehicle's location. This preliminary approach simplifies the overall system complexity by pre-processing the location determination task, making the system more manageable while maintaining high accuracy.
Solution Approach 2:
The patent makes the video content serve multiple functions: it provides location information, documents the vehicle's condition, and verifies the individual's presence or absence at the vehicle. By making the video analysis system multi-functional, the patent reduces the need for separate systems for each purpose, thereby managing complexity while achieving improved location accuracy and additional verification capabilities.
3Reliability
If spare tire provider network is established, then service reliability improves, but operational complexity increases
Solution Approach 1:
The patent implements feedback mechanisms to track spare tire availability and status across the provider network. The system receives and processes feedback about tire availability from multiple providers, allowing it to dynamically determine which provider can fulfill the request. This feedback loop improves reliability by ensuring only available tires are assigned, while the automated feedback processing manages operational complexity through systematic information collection and analysis.
Solution Approach 2:
The patent segments the spare tire service into a distributed network of independent providers, each managing their own inventory. The central system coordinates between these segmented providers and the customer, improving reliability through multiple potential sources while managing complexity by dividing the operational burden across the network rather than requiring a single centralized system.
Data Source
AI summary
Aspects of the disclosure relate to a dynamic processing system for roadside service control and output generation. A computing platform may receive, from a client device, video content corresponding to a disabled vehicle, which may include geotagging information corresponding to a location of the disabled vehicle. Based on the video content and the geotagging information, the computing platform may determine a provider output indicating a potential service provider for assisting with the disabled vehicle. The computing platform may send, to the client device, an indication of the provider output. In response to receiving an indication that the potential service provider is acceptable, the computing platform may send a request to dispatch a driver of the potential service provider to the location of the disabled vehicle.