Roaming Network Chargeback System for Service Quality Issues
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Solution Overview
Problem
Network service operators face challenges in addressing issues related to low quality of service experienced by users while roaming, as they may need to pay for both the roaming usage and customer care calls, even if the problems originate from the roaming network, without clear mechanisms to charge the roaming provider for service-related issues.
Innovation Solution
A system and method that allows the home network to identify and charge the roaming network for chargeable events, such as quality of service issues or customer service calls, based on agreements or predefined thresholds, enabling payment or credit mechanisms to ensure accountability and improve service quality.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the home network provides customer care services for roaming users, then user service quality is improved, but operational costs increase due to paying for both roaming usage and customer care calls
Solution Approach 1:
The system implements a feedback mechanism where customer care calls are monitored and analyzed to identify the cause of issues. When problems are attributed to the roaming network, the system automatically generates chargeable events and sends notifications to the roaming network operator, creating a closed-loop feedback system that enables cost recovery while maintaining service quality
Solution Approach 2:
The home network acts as an intermediary between the roaming network and the end user. It monitors customer care calls, determines whether issues originate from the roaming network, and facilitates chargeback mechanisms. This intermediary role allows the home network to manage service quality while recovering costs through automated attribution and charging
2Loss of energy
If the home network monitors and charges the roaming network for service issues, then cost recovery is improved, but system complexity increases due to event identification and charging mechanisms
Solution Approach 1:
The system enables the roaming network to self-identify and respond to chargeable events through automated notifications. The home network sends structured notifications containing event details, and the roaming network operator can automatically process these notifications and make payments, reducing the need for complex manual intervention and dispute resolution mechanisms
Solution Approach 2:
The charging system segments customer care calls into different categories based on the origin of problems (home network vs. roaming network). By dividing the monitoring and charging process into distinct, manageable components, the system reduces overall complexity while enabling targeted cost recovery for roaming network issues
Data Source
AI summary
A system, method, and computer program product are provided for charging a roaming network. In use, a home network identifies a chargeable event that is attributable to a roaming network. To this end, the roaming network may be charged for the chargeable event.