Robot Event Prioritization for Remote Intervention Control
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Solution Overview
Problem
In services utilizing autonomous mobile robots, the need for multiple operators to intervene remotely leads to high personnel costs, and reducing the number of operators can negatively impact service management due to increased workload and potential errors.
Innovation Solution
An information output method that detects events occurring during autonomous robot movement, calculates the importance level of these events, and outputs control information to prevent occurrences that exceed a predetermined condition, allowing for efficient personnel allocation while maintaining proper service management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple operators are deployed to remotely intervene in autonomous robot operations, then service management quality is maintained, but personnel costs increase
Solution Approach 1:
The robot performs self-diagnosis and automatically determines whether operator intervention is needed by comparing its state against learned normal operation patterns. This self-service capability reduces the burden on operators and allows fewer operators to manage more robots effectively
Solution Approach 2:
The system continuously monitors robot operation data, compares it with learned normal patterns, and provides feedback to determine when intervention is necessary. This feedback mechanism enables automated decision-making about when human operators need to be involved, optimizing resource allocation
2Productivity
If the number of operators is reduced to lower personnel costs, then operational efficiency improves, but service management quality deteriorates due to increased operator burden
Solution Approach 1:
The robot autonomously monitors its own operation state and determines whether intervention is needed, reducing the monitoring burden on operators. This allows operators to focus only on exceptions rather than continuous monitoring, maintaining quality with fewer personnel
Solution Approach 2:
The system performs preliminary analysis of operation data against learned normal patterns before requiring operator intervention. This preliminary action filters out routine matters, allowing operators to concentrate on only the cases that truly require their expertise
3Speed
If autonomous mobility is implemented without remote control capability, then operational speed increases, but reliability decreases due to lack of human intervention
Solution Approach 1:
The robot performs self-diagnosis and autonomous decision-making about when intervention is needed, maintaining high operational speed while ensuring reliability through automated safety checks and selective human intervention when anomalies are detected
Solution Approach 2:
The patent replaces continuous human monitoring with automated machine learning-based anomaly detection systems. This substitution maintains reliability through continuous automated surveillance while preserving operational speed by eliminating the need for constant human oversight
Data Source
AI summary
An information output method is an information output method in an information output device. The information output method includes: obtaining first information regarding a movement of a first mobile object operated by autonomous mobility and remote control; detecting, based on the first information, an event that occurs while the first mobile object is moving; obtaining second information regarding an operator who intervenes an operation of the first mobile object; calculating an importance level of the event based on at least one of the first information or the second information; and outputting control information for controlling a second mobile object to prevent occurrence of the event whose importance level calculated satisfies a predetermined condition.