Mobile Robot Order Interworking for Accurate Table Delivery
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Solution Overview
Problem
Current methods for deploying mobile robots in service roles, such as serving food in restaurants, are inefficient as they require human intervention for inputting order information and managing customer service, leading to potential errors and limited functionality.
Innovation Solution
An interworking method between an order system and a mobile robot that allows the robot to receive order and payment information automatically, enabling it to perform tasks like serving and table arrangement without direct human input, and provide detailed menu information to customers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If a clerk manually inputs order information into the mobile robot, then the robot can perform simple food serving, but errors occur in serving to wrong tables and service functionality remains limited
Solution Approach 1:
The mobile robot autonomously receives and processes order information directly from the store's order system without requiring manual input by clerks. The robot independently extracts destination information, navigates to the correct table, and delivers food, thereby eliminating human error in data entry and improving both automation and reliability.
Solution Approach 2:
The system establishes bidirectional communication between the mobile robot and the order system. The robot receives real-time order information including table numbers, automatically confirms delivery completion to the order system, and enables traceability of the entire serving process, ensuring accurate delivery to the correct destination.
2Productivity
If the mobile robot performs only simple serving tasks, then the robot structure remains simple, but service efficiency and quality are limited
Solution Approach 1:
The mobile robot is designed with multi-functional capabilities including autonomous navigation to tables, food delivery, customer interaction through display screens, and payment processing. By integrating these diverse functions into a single platform, the system improves service efficiency while managing complexity through unified architecture.
Solution Approach 2:
The order system serves as an intermediary that coordinates between the mobile robot, kitchen, and payment processing. This mediator manages the complexity of multiple functions by centralizing control logic, allowing the robot to perform diverse tasks without requiring complex onboard decision-making for each function.
3Extent of automation
If the clerk manages all customer service tasks including payment and order management, then service coverage is comprehensive, but the mobile robot cannot autonomously perform these tasks
Solution Approach 1:
The mobile robot is equipped with diverse functional modules including navigation systems for autonomous movement, display interfaces for customer interaction, and payment processing capabilities. This multi-functional design enables the robot to autonomously perform order management, food delivery, and payment collection, significantly expanding its capability range.
Solution Approach 2:
The order system acts as a mediator that connects the mobile robot with payment processing systems and kitchen operations. Through this intermediary interface, the robot can autonomously handle payment transactions and coordinate order fulfillment without requiring direct human intervention, thereby expanding its autonomous operational scope.
Data Source
AI summary
An interworking method for an order system and a mobile robot includes an operation in which the mobile robot receives any one piece of order information selected from pieces of order information input by means of the order system, wherein the order information includes destination information and loaded object information; an operation of, when a loaded object is loaded on the mobile robot, specifying a transport destination on the basis of the destination information included in the order information already received; and an operation in which the mobile robot starts driving for transportation to the specified transport destination.