Communication Services Platform Route Discovery
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Solution Overview
Problem
Manual discovery and management of message routes in communication services platforms are error-prone and unfeasible due to the large number of destinations served, making it difficult to dynamically allocate customer-originating messages to available routes that meet specific routing requirements such as cost, latency, and deliverability.
Innovation Solution
Implementing automated route discovery, validation, and management systems that use provider-facing APIs and portals to dynamically allocate customer-originating messages to available routes, ensuring that routes meet customer-specified constraints by periodically testing and validating route capabilities and parameters.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If manual discovery and management of message routes is used, then routing control is simple, but it becomes error-prone and unfeasible due to the large number of destinations served
Solution Approach 1:
The system performs self-service by automatically discovering routes through provider-facing APIs, validating route capabilities and parameters through periodic testing, and dynamically allocating messages to optimal routes without manual intervention. The platform autonomously maintains the route registry and manages route lifecycles including addition, validation, and removal.
Solution Approach 2:
The communication services platform acts as an intermediary between message senders and multiple message routing providers. It introduces a route registry and route discovery mechanism that mediates the complex routing process, translating customer message forwarding needs into optimized route selections across multiple providers while abstracting the complexity from end users.
2Reliability
If automated route discovery and validation is implemented, then routing accuracy and deliverability improve, but system complexity and resource consumption increase
Solution Approach 1:
The system implements periodic action by conducting route validation and capability testing at scheduled intervals rather than continuously. Routes are tested periodically to verify their operational status and parameters, allowing the system to maintain reliable routing information while conserving computational resources by not performing continuous validation.
Solution Approach 2:
The system performs preliminary action by validating and testing routes before they are added to the route registry and before messages are allocated. Route capabilities and parameters are pre-verified through testing mechanisms, ensuring that only validated routes are used for message forwarding, which improves deliverability while avoiding wasted resources on failed routes.
3Adaptability or versatility
If multiple message routing providers are used to serve various destinations, then routing versatility improves, but route management difficulty increases
Solution Approach 1:
The system applies segmentation by dividing the complex routing management task into distinct components: route discovery through APIs, route validation through testing, route registration in a centralized registry, and route selection for message allocation. Each routing provider and their routes are treated as independent segments that can be managed individually while contributing to the overall routing system.
Solution Approach 2:
The communication services platform provides universality by implementing a unified route discovery and management system that works across multiple different message routing providers and various destination networks. The same route discovery mechanisms, validation processes, and allocation algorithms are applied universally regardless of the specific provider or destination type, simplifying management while supporting diverse routing options.
Data Source
AI summary
An example method of route discovery and management includes: discovering a new route for forwarding messages to a specified destination network; responsive to determining that the new route satisfies one or more performance criteria, appending a definition of the new route to a route registry associated with the specified destination network; selecting, from the route registry, one or more routes matching a specified route profile, wherein the one or more routes comprise the new route; and determining, using the one or more routes, an allocation of outgoing messages to message routing providers.