Router-Assisted Network Troubleshooting Web Page
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Solution Overview
Problem
Users face difficulties in troubleshooting network connection problems due to lack of knowledge about router configurations and light signals, leading to unnecessary ISP calls and potential loss of faith in router brands, with conventional user guides being inconvenient and often unavailable.
Innovation Solution
A system that includes a mediation device (e.g., router) with a storage unit for an assisting web page, which is sent to a main terminal device when a network connection issue occurs, guiding users through troubleshooting steps without requiring additional program installations, and also includes an auxiliary terminal device for downloading support web pages to adjust settings.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users refer to router user guides (paper or CD) for troubleshooting, then troubleshooting instructions can be found, but the document or CD is often missing and installation is complicated and time-consuming
Solution Approach 1:
The troubleshooting web page is prepared in advance and stored in the router's memory before network connection problems occur. When a connection problem is detected, the system immediately sends the pre-prepared web page to the terminal device, eliminating the need for users to search for or install troubleshooting programs from physical media.
Solution Approach 2:
The patent replaces the physical mechanical system of user guides (paper manuals, CD-ROMs that require installation) with an electronic web-based system. The troubleshooting information is delivered as a web page through the network, eliminating physical media handling and installation procedures entirely.
2Reliability
If users call ISPs for help when network connection problems occur, then professional assistance is obtained, but it creates tremendous human resource and financial burden on ISPs
Solution Approach 1:
The system enables users to diagnose and troubleshoot network connection problems independently by providing automated web-based guidance. The router automatically detects connection issues and sends appropriate troubleshooting web pages to users' terminal devices, allowing users to resolve problems themselves without contacting ISP support staff.
Solution Approach 2:
The patent introduces a web page as an intermediary between the router and the user. This intermediary provides structured troubleshooting information and guides users through diagnostic steps, serving as a bridge that reduces the need for direct human intervention from ISPs while still enabling effective problem resolution.
3Ease of operation
If users blame the router for network connection problems, then they may replace the router, but the problem persists and money is wasted
Solution Approach 1:
The system provides feedback to users about the actual cause of network connection problems through diagnostic web pages. By presenting users with structured troubleshooting steps and diagnostic information, the system helps users understand whether the issue lies with the router, cable connections, or other components, preventing premature replacement of functional routers.
Data Source
AI summary
The present invention is to provide a system for assisting a user in troubleshooting network connection problems, which includes a main terminal device (e.g., a computer) and a mediation device (e.g., a router) connected to the main terminal device and storing an assisting web page. Upon receiving a web page request instruction from the main terminal device, the mediation device redirects the web page request instruction to a website address. When the mediation device determines that itself is not connected to the Internet (i.e., a network connection problem occurs), the mediation device will send the assisting web page to the main terminal device. The assisting web page is displayed by the main terminal device through a browser thereof, so as for the user to troubleshoot the network connection problem according to the steps specified in the assisting web page (e.g., to perform a line inspection, a light signal check, etc.).