Robotic Process Automation for File Dissection and Error Diagnosis
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Solution Overview
Problem
Computer systems face complex errors such as program crashes and file corruption, requiring technical expertise for diagnosis and correction, which is inefficient and often inaccessible to typical users.
Innovation Solution
A robotic process automation system that detects user operations, generates simulated operations, and stores them in a user operation record, allowing for error diagnosis and correction by reproducing the simulated operations in a virtual environment, and automatically generating support tickets for error resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If expert knowledge and specialized tools are used for error diagnosis and correction, then diagnostic accuracy and correction effectiveness are improved, but system complexity and user accessibility deteriorate
Solution Approach 1:
The system creates a virtual copy of the user device and reproduces user operations in this virtual environment. The robotic process automation module generates a simulated operation record that mirrors the actual user actions, allowing errors to be diagnosed in the virtual copy without affecting the real system. This copying approach enables expert-level diagnostics while keeping the user interface simple and accessible.
2Loss of time
If manual error diagnosis and correction processes are used, then system simplicity is maintained, but time consumption and productivity deteriorate
Solution Approach 1:
The system performs preliminary actions by automatically recording user operations and reproducing them in a virtual environment before actual error correction is needed. The robotic process automation module continuously builds an operation record in advance, so when an error occurs, the diagnostic process can immediately begin with pre-captured data, significantly reducing error resolution time while maintaining high productivity.
3Reliability
If technical expertise is required for error correction, then correction quality is improved, but ease of operation and user accessibility deteriorate
Solution Approach 1:
The system enables self-service error diagnosis by automatically recording operations, reproducing them in a virtual environment, and generating diagnostic information without requiring user expertise. The robotic process automation module handles the complex technical processes autonomously, allowing users to simply report errors while the system performs the sophisticated analysis and provides correction guidance, thus maintaining high correction quality while improving accessibility.
Data Source
AI summary
A system for robotic process automation enabled file dissection for error diagnosis and correction is provided. The system comprises a memory device; a communication device in communication with a network; and a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to: detect an operation executed by the user in an application on a user device; based on detecting the operation executed by the user, reproduce, using a robotic process automation module, the operation in parallel with execution of the operation by the user to generate a simulated operation; and store the simulated first operation in a user operation record.