Runbook Session Handover for Permission-Based Task Execution
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Solution Overview
Problem
Existing IT systems face challenges in efficiently managing and delegating diagnostic and remediation tasks across different authority levels and work shifts, particularly when specialized expertise or access to resources is required, leading to inefficiencies in runbook execution.
Innovation Solution
A collaborative runbook execution system that allows users to delegate operations to other users or entities, transfer ownership of runbook sessions, and utilize metadata to facilitate collaboration among multiple users, enabling seamless execution of runbook operations across different authority levels and work shifts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a single user executes all runbook operations independently, then operational autonomy is maintained, but execution efficiency deteriorates when specialized expertise or higher authority levels are required
Solution Approach 1:
The runbook execution process is segmented into discrete operations that can be independently assigned to different users based on their expertise and authority levels. Each operation becomes a separate task unit that can be executed by the most suitable user rather than requiring one user to perform all operations sequentially.
Solution Approach 2:
The system introduces a digital workspace as an intermediary platform that coordinates collaboration between multiple users. This workspace manages task assignments, tracks execution status, and consolidates results, eliminating the need for complex manual coordination while enabling efficient multi-user participation.
2Reliability
If runbook operations are transferred to another user when permissions are insufficient, then access to required resources is obtained, but operational continuity is interrupted
Solution Approach 1:
Users are pre-configured with specific roles, permissions, and expertise profiles before runbook execution begins. The system proactively identifies which users have the necessary authority or specialization for each operation, allowing seamless task assignment without interrupting the operational flow.
Solution Approach 2:
The system continuously monitors operation execution status and automatically detects when permission insufficiency occurs. It provides real-time feedback by identifying suitable users to take over the operation and facilitates immediate task transfer, minimizing interruption time and maintaining operational continuity.
3Adaptability or versatility
If multiple users collaborate on runbook execution, then task completion capability is enhanced, but session management complexity increases
Solution Approach 1:
The digital workspace serves as a universal platform that handles all aspects of collaborative session management, including user authentication, permission verification, task assignment, progress tracking, and result consolidation. This multi-functional system eliminates the need for separate management mechanisms for each collaboration aspect.
Solution Approach 2:
The system automatically manages session state and coordinates user actions without requiring manual intervention. It self-adjusts task assignments based on user availability and expertise, automatically tracks execution progress, and consolidates results from multiple users, reducing management complexity while enhancing collaboration flexibility.
Data Source
AI summary
Techniques for collaboratively executing runbook sessions are disclosed. A system provides for collaborative completion of runbook operations by delegating runbook operations or by transferring ownership of a runbook from one user to another. A system identifies a first set of runbook operations capable of being completed by a first user. The system identifies a second set of runbook operations that are not capable of being completed by the first user. The system identifies a second user capable of completing the second set of runbook operations. Upon completion of the first set of runbook operations by the first user, the system determines whether to delegate the second set of runbook operations to the second user or to transfer ownership of the runbook session to the second user. The system determines that the runbook session is completed based on the combined results collaboratively generated by the initial user and the alternate user.