SaaS Embedded Browser Telemetry for Fault Management
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Solution Overview
Problem
Enterprises face challenges in managing fault conditions associated with network applications due to differences between client devices and how they access network resources, lacking effective tools for reporting performance bugs and grievances.
Innovation Solution
Implementing a software-as-a-service (SaaS) container with an embedded browser that collects and reports telemetry and user experience data, allowing for the capture and transmission of detailed metrics and user interactions to aid in troubleshooting and debugging network applications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If an enterprise uses multiple client devices to access network applications, then mobility and accessibility are improved, but fault condition management and error tracking become more difficult
Solution Approach 1:
The patent introduces an intermediary system comprising a client agent and server application that mediates between diverse client devices and the network application. The client agent collects telemetry data from the client device and transmits it to the server application, which aggregates and analyzes the data. This intermediary layer simplifies fault condition management by providing a unified interface regardless of the underlying client device diversity.
Solution Approach 2:
The server application performs multiple functions including collecting telemetry data, generating error reports, capturing screen recordings, and analyzing JavaScript console logs. This multi-functional approach consolidates various debugging and monitoring tasks into a single system, reducing the complexity of managing fault conditions across different client devices.
2Measurement precision
If detailed telemetry and user experience data are collected from client applications, then debugging information quality is improved, but data collection and processing complexity increases
Solution Approach 1:
The patent segments the data collection system into distinct functional components: a client agent responsible for collecting telemetry data and capturing screen recordings, a server application for aggregating and analyzing data, and specific modules for collecting JavaScript console logs and error messages. This segmentation allows each component to focus on specific data collection tasks, improving debugging information quality while managing complexity through modular design.
Solution Approach 2:
The client agent acts as an intermediary that collects detailed telemetry data from the client device and transmits it to the server application. This intermediary handles the complexity of data collection locally, processing and packaging data before transmission, thereby improving the quality of debugging information while reducing the burden on the server side.
3Reliability
If screen recordings and user interaction data are captured, then performance bug identification is improved, but bandwidth and storage requirements increase
Solution Approach 1:
The system performs preliminary actions by capturing screen recordings and user interaction data locally on the client device before transmission. The client agent records user actions, application states, and error conditions as they occur, storing this data locally until it needs to be transmitted for analysis. This preliminary capture ensures that performance bug identification data is available even in low-bandwidth scenarios.
Solution Approach 2:
The patent extracts only the most relevant debugging information for transmission to the server application. The client agent selectively captures telemetry data, error messages, and screen recordings based on predefined criteria such as error conditions or performance thresholds. This extraction approach reduces the volume of transmitted data while maintaining the reliability of performance bug identification.
Data Source
AI summary
Systems and methods for reporting performance issues or grievances of network applications on client devices are provided. A first server of a first entity receives, from a client application on a client device, a data package including embedded browser activity of an embedded browser of the client application captured responsive to a capture trigger detected by the client application. The embedded browser activity relates to a network application of a second server of a second entity. The first server identifies, based on the embedded browser activity included in the data package, the network application to which the embedded browser activity corresponds. The first server generates, responsive to a report generation trigger corresponding to the network application, an error report based on the data package. The error report is then transmitted via a connection established between the first server and the one or more second servers corresponding to the network application.