Sanitary Device Diagnostic System Using Remote Error Code Analysis
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Solution Overview
Problem
Users of sanitary devices often struggle to identify and rectify malfunctions due to similar product appearances and imprecise problem descriptions, leading to costly on-site support for customer service employees.
Innovation Solution
A sanitary technology diagnostic system comprising a user device, server device, and diagnostic device that uses device identifiers and error codes to quickly identify issues, allowing for remote problem-solving and configuration management, including firmware updates, with secure communication via Bluetooth and a gateway for enhanced security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If device identifiers and error codes are transmitted to a server for analysis, then problem identification accuracy is improved, but data transmission security and device privacy are worsened
Solution Approach 1:
The patent introduces a server as an intermediary that receives device identifiers and error codes from sanitary devices via user devices, analyzes the data, and provides diagnostic information back to users. This intermediary approach enables accurate problem identification without requiring direct connection between the sanitary device and the diagnostic system, thus maintaining security while achieving precise diagnostics.
2Ease of repair
If on-site support is provided by customer service employees, then problem resolution is improved, but service costs are worsened
Solution Approach 1:
The system enables users to perform self-diagnosis by transmitting device information to a server that automatically analyzes error codes and provides diagnostic results. This self-service capability allows users to identify and potentially resolve problems independently, eliminating the need for costly on-site customer service interventions while maintaining effective problem resolution.
Solution Approach 2:
The system implements a feedback loop where device error codes are transmitted to the server, analyzed, and the diagnostic results are returned to the user. This automated feedback mechanism provides users with immediate problem identification and resolution guidance, replacing the need for human on-site support while maintaining high problem resolution effectiveness.
3Loss of energy
If remote diagnosis is implemented, then service costs are reduced, but diagnostic accuracy is worsened without proper device identification
Solution Approach 1:
The system performs preliminary action by automatically transmitting and storing device identifiers and error codes in a database before the user needs diagnosis. When a problem occurs, the user simply needs to provide the device identifier, and the system has already prepared the device information for immediate analysis, ensuring both cost efficiency and diagnostic accuracy.
Solution Approach 2:
The patent replaces the mechanical system of on-site human inspection with an automated electronic system that transmits device identifiers and error codes to a server for analysis. This substitution maintains or improves diagnostic accuracy while significantly reducing service costs by eliminating the need for physical on-site visits.
Data Source
AI summary
A sanitary technology diagnostic system comprises at least one sanitary device, a user device, a server device, and a diagnostic device. The user device is adapted to request and receive device information linked to an identifier of the at least one sanitary device from the at least one sanitary device, to generate a service number, to send a data set comprising the service number and the received device information to the server device, and to send a notification comprising the service number, to send a data set comprising the service number and the received device information to the server device, and to send a notification comprising the service number, the server device being adapted to receive and store the data set, the diagnostic device being adapted to receive the notification and, using the service number, to request and receive the data set from the server device.