Integrated Scale Kiosk Order Processing Interface
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Solution Overview
Problem
Existing KIOSK-type customer ordering systems in supermarkets face inefficiencies in processing and completing food product orders, particularly in deli and bakery departments, as they require manual handling and lack seamless integration with weighing scales for accurate pricing and order management.
Innovation Solution
A food product scale with a weighing station, controller, communications interface, and operator display is designed to interface with electronic ordering systems, allowing for the receipt, processing, and display of electronic orders, enabling store personnel to efficiently manage and complete orders by selecting, viewing, and processing orders electronically.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual handling of KIOSK orders is used, then store personnel can process orders, but the processing time and operational efficiency are reduced
Solution Approach 1:
The scale system automatically receives electronic orders from the KIOSK, displays them to operators, and facilitates order completion without requiring manual intervention at the KIOSK. The system serves itself by automatically managing order reception, display, and processing status updates.
Solution Approach 2:
The patent combines the weighing scale with electronic order reception and display capabilities into a single integrated system. The scale now performs both traditional weighing functions and electronic order management functions, eliminating the need for separate manual handling processes.
2Adaptability or versatility
If separate KIOSK and scale systems are used, then ordering and weighing can be performed, but system complexity and operational steps increase
Solution Approach 1:
The patent merges the KIOSK ordering system with the scale into a single integrated unit. The scale receives electronic orders, displays them to operators, and manages order processing, combining multiple functions into one device rather than requiring separate systems.
Solution Approach 2:
The scale is designed to perform multiple functions: traditional weighing of food products, reception of electronic orders from the KIOSK, display of order information to operators, and tracking of order processing status. This multi-functionality eliminates the need for separate dedicated devices for each task.
3Measurement precision
If manual order processing is used, then orders can be filled, but accuracy in pricing and order management decreases
Solution Approach 1:
The system provides automatic feedback by receiving electronic orders with precise pricing information from the KIOSK and displaying them to operators. The scale automatically associates pricing data with weighed items, ensuring accurate pricing without manual calculation or entry.
Solution Approach 2:
The patent replaces manual mechanical processes of order writing, price calculation, and order tracking with electronic automated systems. The electronic order reception and display system automatically manages pricing information, eliminating manual errors in pricing and order management.
Data Source
AI summary
A food product scale is adapted to interface with an electronic product ordering system, such as a kiosk ordering system, enabling store personnel to more readily identify, process and complete such orders.