Schedule Management Server Vacancy Identification
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Solution Overview
Problem
Current schedule management systems for call centers cannot accurately identify operator skill vacancies, leading to ineffective recruitment processes.
Innovation Solution
A computer-based method that generates assumed and requested schedule data, vacancy schedule data, and recruitment contact data, allowing for precise identification and recruitment of staff with the necessary skills, while respecting operator privacy by controlling data transmission.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the manager establishes a duty schedule reflecting operator requests without generating vacancy schedule data in advance, then the schedule establishment process is simple, but the manager cannot precisely know what kind of skills vacancies would occur at the time of recruitment
Solution Approach 1:
The system generates assumed-schedule data representing an assumed schedule of operators before the actual recruitment process. This preliminary schedule data allows the manager to predict future vacancies and identify skill requirements in advance, rather than reacting after vacancies occur. The assumed-schedule data is created by predicting the number of operators needed and comparing it with requested-schedule data from operators.
Solution Approach 2:
The vacancy schedule data serves as an intermediary between the assumed-schedule data and the actual recruitment process. It translates the predicted operational needs into specific vacancy information that includes skill requirements, allowing the manager to bridge the gap between planning and execution. The vacancy schedule data is generated by comparing assumed-schedule data with requested-schedule data from operators.
2Manufacturing precision
If the manager recruits operators without having vacancy schedule data that represents skill requirements, then the recruitment process is faster, but the manager cannot accurately carry out the recruitment of operators corresponding to the vacancies
Solution Approach 1:
The system performs preliminary analysis by generating assumed-schedule data that predicts future operational needs and identifies skill vacancies before the actual recruitment begins. This allows the manager to prepare recruitment criteria and target profiles in advance, improving the accuracy of matching recruited operators to actual needs while streamlining the recruitment process.
Solution Approach 2:
The system uses requested-schedule data from operators as feedback to refine the assumed-schedule data and generate accurate vacancy schedule data. By comparing what operators request with the predicted operational needs, the system continuously adjusts the vacancy identification to ensure accuracy in matching recruited operators to actual skill requirements.
3Measurement precision
If the system collects and processes detailed operator schedule requests and attributes, then the vacancy identification becomes more accurate, but the operator privacy protection becomes more challenging
Solution Approach 1:
The system extracts only the necessary information needed for vacancy identification from operator data. Instead of collecting and processing all operator details, it selectively extracts schedule request patterns and skill-related information required to generate accurate vacancy schedule data, while leaving other personal information unchanged and protected.
Solution Approach 2:
The vacancy schedule data acts as an intermediary that aggregates information from multiple operators without exposing individual operator details. It processes and compares assumed-schedule data with requested-schedule data to generate vacancy information that maintains privacy by working with aggregated data rather than individual operator records.
Data Source
AI summary
A schedule management server is provided to precisely fill vacancies. A computer includes a communication network and a terminal device. The computer generates assumed schedule data indicative of schedules assumed for a plurality of staffs and starts receiving desired schedule data indicative of schedules desired by the plurality of staffs from the terminal device connected to the communication network. The computer receives and stores the desired schedules from the terminal device and generates vacancy schedule data indicative of vacancies of the plurality of staffs based on the assumed schedule data and the desired schedule data.