Score Management Node for Telecommunication Service Evaluation
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Solution Overview
Problem
Service providers face challenges in obtaining accurate and timely user feedback on service quality delivered through telecommunication networks, as users are reluctant to respond to surveys, and manual analysis of network performance is costly and inefficient, making it difficult to identify and address dissatisfaction issues.
Innovation Solution
A score management node that calculates a perception score P by applying functions on network measurements to determine quality and significance scores, enabling automatic and continuous service evaluation without relying on user surveys, and allowing for real-time identification of technical issues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If user surveys are conducted to obtain feedback, then user opinion can be obtained, but user responsiveness is low and feedback is not obtained in real-time
Solution Approach 1:
The patent introduces an intermediary system that automatically collects network performance measurements and user survey responses, then processes this data through a model to generate perception scores. This intermediary layer eliminates the need for direct real-time interaction with users while still capturing their experience indirectly through objective network metrics, thus resolving the contradiction between obtaining user feedback and maintaining real-time responsiveness.
Solution Approach 2:
The patent replaces the mechanical system of direct user surveys with an automated information processing system that uses network measurements and algorithms to generate perception scores. This substitution eliminates manual survey distribution and response collection, enabling continuous real-time feedback without relying on user action, thereby resolving the timing and responsiveness contradiction.
2Measurement precision
If manual analysis of network performance is performed to trace dissatisfaction reasons, then underlying causes can be identified, but considerable efforts and costs are required
Solution Approach 1:
The patent implements a self-service system where the network automatically generates perception scores and identifies performance issues by processing its own measurement data through a predefined model. This eliminates the need for manual analysis efforts while maintaining precise cause identification, as the system autonomously correlates network measurements with user experience indicators, resolving the contradiction between accuracy and efficiency.
Solution Approach 2:
The patent replaces manual analysis with an automated information processing system that uses algorithms to analyze network measurements and generate perception scores. This mechanical substitution transforms the labor-intensive manual process into an efficient automated system that maintains measurement precision while dramatically improving productivity and reducing costs.
3Loss of time
If surveys are sent frequently to obtain continuous feedback, then real-time perception can be achieved, but user burden increases and response quality decreases
Solution Approach 1:
The patent introduces an intermediary processing layer that continuously monitors network performance measurements without requiring repeated user interactions. This mediator system generates perception scores based on objective network data, providing continuous fresh feedback while eliminating the need for frequent user surveys, thus maintaining both feedback freshness and response reliability.
Solution Approach 2:
The patent substitutes the mechanical survey process with an automated system that derives perception scores from network measurements. This replacement provides continuous real-time feedback through automated data processing while completely avoiding the reliability degradation that occurs with frequent user surveys, as the system relies on consistent objective measurements rather than variable human responses.
Data Source
AI summary
A method and score management node for supporting service evaluation by obtaining a perception score P reflecting a user's experience of a service delivered by means of a telecommunication network. The score management node receives network measurements related to service events when the service is delivered to the user. For each received network measurement, the score management node determines a quality score Q reflecting the user's perception of quality of service delivery by applying a first function on the network measurement, and determines an associated significance S reflecting the user's perception of importance of service delivery by applying a second function on the network measurement. The first and second functions are dependent on network measurement type. The perception score P is then calculated based on the determined quality scores Q and associated significances S, wherein the calculated perception score P is made available for use in the service evaluation.