Scoring Information Matching Using Identity Extraction and Time Windows
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Solution Overview
Problem
The limited length of telephone numbers used for sending scoring messages leads to mismatches in service records when multiple messages are sent to the same customer, reducing the accuracy of enterprise service quality surveillance.
Innovation Solution
A method and device that obtain target scoring information and messages, extract identity numbers from telephone numbers, and search for matching service records based on identity numbers and transmission times to ensure accurate matching, even in cases where multiple messages are sent to the same customer.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If identity number is embedded into telephone number for scoring message transmission, then matching of scoring information and service record can be accomplished, but when large amount of scoring messages are sent out in short time, mobile phone of same customer may receive scoring messages from same number, causing mismatch of service records
Solution Approach 1:
The patent segments the matching process into multiple independent dimensions: telephone number matching, transmission time window matching, and message sequence number matching. By dividing the single identity number embedding into multiple matching criteria, the system can accurately identify the corresponding service record even when multiple messages are sent rapidly from the same number, thus resolving the contradiction between high transmission speed and accurate matching.
Solution Approach 2:
The patent adds time dimension (transmission time window) and sequence dimension (message sequence number) to the traditional telephone number matching. This multi-dimensional matching approach transforms the one-dimensional identity number embedding into a multi-parameter verification system, enabling accurate service record matching under high-volume message transmission scenarios.
2Adaptability or versatility
If identity number is embedded into telephone number, then service record matching is enabled, but the limited length of telephone number restrains the embeddable identity number length
Solution Approach 1:
The patent extracts the identity number from the telephone number structure and uses it as a separate parameter for matching. Instead of embedding the full identity number into the limited telephone number field, the system extracts a portion of the identity number and combines it with transmission time and sequence number for comprehensive matching, thus overcoming the telephone number length restriction while maintaining service quality surveillance capability.
Solution Approach 2:
The patent compensates for the limited telephone number length by adding additional matching dimensions: transmission time window and message sequence number. This multi-dimensional approach allows the system to achieve high adaptability for service quality surveillance without being constrained by the fixed length of telephone numbers.
3Productivity
If multiple scoring messages are sent to same customer from same number, then customer feedback can be collected efficiently, but mismatch of service records in replied scoring information and system occurs
Solution Approach 1:
The patent segments the feedback collection process by introducing message sequence numbers and transmission time windows as separate matching criteria. This segmentation allows the system to distinguish between multiple messages sent from the same number to the same customer, ensuring that each scoring message is accurately matched with its corresponding service record while maintaining efficient feedback collection.
Solution Approach 2:
The patent implements a feedback mechanism where the system verifies the matching of scoring information with service records using multiple parameters (telephone number, transmission time, sequence number). This feedback loop ensures that even when multiple messages are collected efficiently from the same customer, the matching precision is maintained by validating against multiple criteria before final association.
Data Source
AI summary
Scoring information matching method and device, storage device and server. This scoring information matching method comprises: obtaining a target scoring information and a target scoring message which corresponds to the target scoring information; obtaining a first telephone number which sends out the target scoring message; obtaining the second telephone number which sends out the target scoring information; extracting a first identity number from the first telephone number; searching in preset service records for a service record of which an identity number is the same as the first identity number, a telephone number of a recipient of a corresponding scoring message is the same as the second telephone number, and a transmission time of the corresponding scoring message satisfies a preset condition; and determining the searched service record as a target service record that matches with the target scoring information.