Screen Recording User ID Extraction for Interaction Linking
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Solution Overview
Problem
Existing systems fail to effectively associate recorded interactions with users, leading to unlinked legacy data in databases, where interactions are not correlated with specific customers or users, hindering businesses' ability to utilize historical interaction data.
Innovation Solution
A method that involves obtaining a screen recording and extracting a unique ID value from it to determine the user's identity, linking the user with the recorded interaction, and using this ID to associate the user with the interaction, potentially using voice prints for additional association.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional recording systems are used to store interactions, then recording capability is maintained, but user association capability deteriorates (legacy data cannot be linked to users)
Solution Approach 1:
The patent extracts the unique identifier from the screen recording data by analyzing visual elements such as user avatars, names, or other identifying information displayed on the screen. This extraction process separates the user identification data from the main recording stream, enabling subsequent user association without requiring complete system redesign
Solution Approach 2:
The patent introduces an intermediary component (such as an image recognition engine or data analysis module) that bridges the screen recording and user database. This intermediary analyzes the screen content to extract user identifiers and matches them with user profiles, solving the association problem without directly modifying the core recording system
2Loss of information
If screen recordings are analyzed to extract user IDs, then user association capability is improved, but processing time increases
Solution Approach 1:
The patent performs preliminary actions by pre-processing screen recordings during or immediately after the interaction occurs. User identifiers are extracted and prepared for matching before the recording is archived, reducing the processing burden during later retrieval operations and enabling faster user association when needed
Solution Approach 2:
The patent replaces manual or mechanical user identification processes with automated image recognition and data analysis technologies. The system automatically analyzes screen content to extract user identifiers, eliminating the need for manual review and significantly reducing processing time while maintaining high accuracy
3Measurement precision
If comprehensive user identification methods are implemented, then user association accuracy is improved, but implementation complexity increases
Solution Approach 1:
The patent segments the user identification process into distinct modules: screen recording acquisition, visual element extraction, user identifier recognition, and database matching. Each module handles a specific aspect of the identification process, making the overall system easier to implement, test, and maintain while achieving high accuracy through the coordinated operation of specialized components
Data Source
AI summary
A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.