Screen Sharing Obscuration for Remote IT Support
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Solution Overview
Problem
In corporate environments, IT personnel often need to remotely diagnose issues in information handling systems, leading to unnecessary data exposure as they may view sensitive application content during debugging, even though it's not necessary for the troubleshooting process.
Innovation Solution
A screen sharing management computing module that detects remote access and applies an image filter to obscure specific application elements, allowing IT personnel to access only necessary parts of the system while keeping sensitive content hidden.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If IT personnel are granted full remote access to diagnose and remediate issues, then troubleshooting effectiveness is improved, but data exposure risk increases
Solution Approach 1:
The patent segments the display content into multiple regions, allowing different levels of access control for different areas. Sensitive application content is separated from system diagnostic areas, enabling IT personnel to access only non-sensitive regions while the system maintains full functionality for troubleshooting.
Solution Approach 2:
The patent applies different display qualities to different regions of the screen. Some regions display content in normal quality for diagnostic purposes, while sensitive regions display content in obscured or blurred quality, allowing troubleshooting effectiveness while protecting sensitive data locally.
2Ease of operation
If screen sharing is enabled for remote support, then ease of operation for IT personnel is improved, but information security deteriorates
Solution Approach 1:
The patent identifies and marks sensitive display regions before remote access begins. By pre-configuring which areas should be obscured and applying obscuration filters in advance, the system ensures that sensitive information is protected from the moment remote access is established, preventing any potential data disclosure.
Solution Approach 2:
The patent introduces an intermediary layer (obscuration filter) between the display content and the remote viewer. This filter acts as a mediator that allows the screen sharing function to operate while selectively blocking sensitive information from reaching the remote personnel, thus maintaining both ease of operation and information security.
Data Source
AI summary
Minimizing data exposure during screen sharing, including detecting remote access of an information handling system by an external information handling system; in response to detecting the remote access, identifying a selection of one or more application elements of an application executing on the information handling system for obscuration; applying an image filter to the selected application elements to adjust display properties of the selected application elements such that display content of the application elements is obscured for viewing by the external information handling system; and after applying the image filter to the selected application elements, providing remote access of the information handling system to the external information handling system, including providing remote access to the obscured display content of the selected application elements of the application.