Screening Computer Call Management System
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Solution Overview
Problem
Existing telephonic communication systems lack effective mechanisms to intercept and manage incoming calls based on dynamic criteria, such as whitelists, blacklists, and caller evaluations, leading to unwanted calls reaching their intended numbers.
Innovation Solution
A system comprising a phone line, a screening computer, and a telephonic routing system that evaluates incoming calls against predefined criteria, intercepts calls if criteria are met, and allows them to ring through otherwise, using a whitelist, blacklist, metadata comparison, and reverse Turing tests to determine call handling actions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a screening computer is introduced to intercept calls based on criteria, then call management efficiency is improved, but system complexity increases
Solution Approach 1:
A screening computer is introduced as an intermediary device between the telephonic routing system and the phone line. The screening computer evaluates incoming calls against predefined criteria (whitelists, blacklists, metadata) and makes decisions to intercept or allow calls through, thereby improving call management efficiency without requiring the main routing system to handle complex screening logic
Solution Approach 2:
The call handling function is segmented into separate components: the telephonic routing system handles call routing, the screening computer handles call evaluation and interception decisions, and the phone line handles actual call delivery. This segmentation allows each component to specialize in specific functions, improving overall system efficiency
2Measurement precision
If dynamic screening criteria are implemented, then call handling accuracy is improved, but processing time increases
Solution Approach 1:
Screening criteria such as whitelists and blacklists are pre-configured and stored in the screening computer before calls arrive. When a call comes in, the system performs rapid comparisons against these pre-established criteria rather than evaluating complex decisions in real-time, significantly reducing processing time while maintaining high accuracy
Solution Approach 2:
The system creates simplified representations (copies) of call metadata and compares them against predefined criteria patterns. This allows for fast pattern matching and classification of calls without requiring complex real-time analysis, improving both speed and accuracy of call handling
Data Source
AI summary
Systems and methods for deploying and implementing an intelligent call screening and handling system are described. Rather than relying on inline solutions or proprietary interconnects at the carrier level as is the case in the prior art, one aspect of the claimed invention is to use existing functionalities of PSTN infrastructure including for instance simultaneous ring and call forwarding to create a call screening and handling system that is simple to deploy and substantially transparent to the user.