Script-Based Task Assistance for Intent-Driven Software Operations
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Solution Overview
Problem
Users face challenges in completing tasks within software systems due to unfamiliar functionalities, especially after software updates, leading to a need for improved task assistance that provides immersive interaction and intent-directed operations.
Innovation Solution
A method that acquires a user's request expression, identifies the request intent, determines a response script based on intent-script mapping data, and executes the script to complete the task, while presenting the process in a user interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If users operate software systems with unfamiliar functionalities, then task completion capability is improved, but user operation difficulty increases
Solution Approach 1:
The system performs preliminary actions by pre-generating response scripts from test scripts before users need them. When a user expresses an intent, the system has already prepared the corresponding operational scripts in advance, enabling immediate task execution without requiring users to learn complex procedures first.
Solution Approach 2:
The patent introduces an intermediary component that translates user intent expressions into executable response scripts. This intermediary layer acts as a mediator between the user's high-level intent and the low-level operational steps, automatically generating the necessary script sequences to bridge the gap between user capability and system functionality.
2Ease of operation
If software systems provide comprehensive task assistance, then user interaction quality is improved, but system complexity increases
Solution Approach 1:
The system achieves universality by using a single response script generation mechanism that handles multiple different user intents. The same underlying technology processes various types of user expressions and generates appropriate operational scripts, eliminating the need for separate assistance systems for each function while maintaining comprehensive task support.
Solution Approach 2:
The patent employs copying by reusing existing test scripts to create response scripts. Instead of building new operational procedures from scratch, the system copies and adapts pre-existing test scripts into user-facing response scripts, significantly reducing system complexity while providing comprehensive task assistance.
3Productivity
If the system executes response scripts automatically, then task completion efficiency is improved, but user control is reduced
Solution Approach 1:
The system implements feedback by presenting generated response scripts to users for review and approval before execution. Users can see what actions will be performed, provide feedback on the proposed scripts, and make adjustments if needed. This feedback loop maintains user control while still enabling efficient automated task completion once approved.
Data Source
AI summary
A method, computer system, and a computer program product for task assistance is provided. The present invention may include acquiring a request expression input by a user. The present invention may include identifying a request intent associated with a task based on the request expression. The present invention may include determining a response script corresponding to the request intent. The present invention may include executing the response script to complete the task and presenting the process of running the task in a user-interface (UI).