Seamless Call Joining via Participant Identifier Verification
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Solution Overview
Problem
Users of video conferencing services often face delays and frustration when trying to join calls without access to the necessary device or information, such as email or calendar entries, leading to a degraded user experience.
Innovation Solution
A method and system that allows seamless connection to calls by verifying a participant identifier and establishing a connection between a client device and a call, using a single service identifier like a phone number or web link, without requiring additional information like PIN codes or updated links.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users access email or calendar to obtain call joining information, then they can get the necessary details, but it causes delays and requires access to specific devices
Solution Approach 1:
The patent extracts the essential call joining information (participant identifier) from the complex email/calendar system and presents it in a simplified format that can be accessed directly through the messaging application, eliminating the need to access email or calendar applications
Solution Approach 2:
The messaging application serves as an intermediary that consolidates call joining information from multiple sources (email, calendar, other participants) and presents it through a single interface, reducing the need to access multiple applications and devices
2Loss of information
If users contact other participants to ask for call information, then they can obtain joining details, but it degrades the user experience and creates additional communication overhead
Solution Approach 1:
The system enables self-service by automatically providing call joining information through the messaging application without requiring users to contact other participants manually. The participant identifier is automatically generated and shared through the messaging system
Solution Approach 2:
The call joining information is prepared and made available in advance through the messaging application, so users do not need to contact other participants during the call setup process. The participant identifier is ready beforehand and can be immediately used
3Productivity
If users manually enter PIN codes or call identifiers, then they can join the call, but it increases the complexity and time required to connect
Solution Approach 1:
The patent extracts only the essential participant identifier needed for call joining, eliminating the need for users to manually enter multiple pieces of information such as PIN codes, call identifiers, or other complex authentication details
Solution Approach 2:
The system changes the authentication parameter from multiple complex inputs (PIN codes, identifiers) to a single simplified participant identifier that can be automatically processed, reducing both the complexity and time of the connection process
Data Source
AI summary
A method implements seamless connection. The method includes receiving a message for a join call request for a client device. The message includes a participant identifier. The method further includes verifying the participant identifier, identifying a call corresponding to the participant identifier, and establishing a connection between the client device and the call.