Search Results Integrated with Interactive Conversation Interface
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Solution Overview
Problem
Users face inefficiencies in interacting with interactive conversation services as they need to navigate to separate applications or websites, leading to increased data processing and reduced user experience due to the lack of integration with search results.
Innovation Solution
A system that integrates an interactive conversation service user interface directly into search results pages, allowing users to interact with chatbots and conversational agents within search results without needing to leave the search interface, by identifying and embedding relevant interfaces based on query intent or explicit service identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users interact with interactive conversation services through separate applications or websites, then the services can be provided, but user experience is reduced and navigation complexity increases
Solution Approach 1:
The patent merges the interactive conversation service interface with the search results page by embedding an iframe containing the conversation service within the search results user interface. This integration allows users to access and interact with conversation services directly on the search results page without navigating to separate applications or websites, thereby improving ease of operation while reducing navigation complexity
2Productivity
If users navigate to separate applications or websites for interactive conversation services, then services can be accessed, but data processing increases and efficiency decreases
Solution Approach 1:
By integrating the interactive conversation service interface into the search results page through iframe embedding, the system eliminates the need for users to navigate to separate applications. This reduces the data processing required for navigation transitions and improves productivity by allowing users to complete tasks directly within the unified search results interface
3Ease of operation
If interactive conversation services are integrated into search results pages, then user experience is improved and navigation is simplified, but system complexity increases
Solution Approach 1:
The patent uses an iframe as an intermediary element to integrate the interactive conversation service into the search results page. The iframe acts as a mediator that embeds the conversation service interface within the search results user interface without requiring complex system-level integration, thereby improving ease of access while managing system complexity through a standardized embedding approach
Data Source
AI summary
A search service returns one or more search results identified based on a search query received from a user. At least one search result includes a reference to an interactive conversation service. A search result user interface support manager generates a search results user interface page including an interactive conversation user interface to the interactive conversation service identified by the reference. The assembled search results user interface page is returned to the user such that the user can interact with the one or more search results including the interactive conversation service user interface. The interactive conversation service user interface may present a contextualized response that is generated based on the query or the one or more search results.