Search Results List Feedback Integration
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Solution Overview
Problem
Conventional search systems require users to navigate away from the search results list to provide ratings and comments, leading to low user engagement due to additional steps involved.
Innovation Solution
The system updates the search results list to include additional content that allows users to provide comments and ratings directly upon returning to the list, eliminating the need for extra navigation steps.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users are required to navigate to another page to provide comments and ratings, then the system can collect feedback information, but user engagement decreases due to additional navigation steps
Solution Approach 1:
The patent merges the feedback provision functionality with the search results list page itself. Instead of separating rating/comment submission into a different page, the system integrates rating stars and comment boxes directly into the search results list, allowing users to provide feedback without leaving the current page.
Solution Approach 2:
The system prepares the feedback input mechanisms (rating stars and comment boxes) in advance on the search results list page, so they are ready for immediate use when users return to the list. This eliminates the need for users to navigate away and then back to provide feedback.
2Loss of information
If standard HTML highlighting is used to show previously visited links, then users can identify viewed items, but users cannot provide rating information on the same page
Solution Approach 1:
The patent combines multiple functionalities (viewed item tracking through highlighting and feedback provision through rating stars and comment boxes) into a single integrated interface on the search results list page, eliminating the need for separate feedback pages.
Solution Approach 2:
The search results list page is transformed into a multi-functional interface that simultaneously provides item information, tracking viewed items through highlighting, and collecting user feedback through integrated rating and comment mechanisms.
Data Source
AI summary
A method, apparatus and computer program product for requesting information upon returning to a search results list is presented. A search results list is presented to a user. The user can then navigate to an item referenced in the search results list. The user is provided with additional content when the user returns to the search results list, the additional content permitting the user to provide comments regarding the item previously navigated to from said search results list.