Seating Layout Generation Using Coordinate and Direction Input

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Solution Overview

Problem

Existing methods for creating seating layouts in contact centers, which rely on templates, still require manual effort for layouts not covered by registered components, increasing the trouble in creation.

Innovation Solution

A computer-based method that allows users to generate seating symbol data by designating position coordinates and directions, automatically creating and storing seating layout data, reducing the need for manual operation and template reliance.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of manufacture

If a seating layout is created based on pre-registered templates, then trouble in creation is reduced for matching portions, but manual operation is still required for portions not matching the template

Engineering Contradiction:

Improveease of layout creationVSAvoidadaptability to non-template layouts

Core Design Contradiction:

Ease of manufactureVSAdaptability or versatility

Solution Approach 1:

The seating layout creation process is segmented into template-based automatic generation for standard portions and manual coordinate input for custom portions, allowing each segment to be handled by the most appropriate method

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system dynamically switches between template-based automatic generation and coordinate-based manual input modes, adapting the creation method to the specific requirements of each layout portion

Inventive Principle:

Principle #15Dynamics

2Adaptability or versatility

If a seating layout is created by manual operation from the beginning, then complete control over layout design is achieved, but trouble in creation increases significantly

Engineering Contradiction:

Improvecontrol over layout designVSAvoidease of layout creation

Core Design Contradiction:

Adaptability or versatilityVSEase of manufacture

Solution Approach 1:

Standard seating layout patterns are pre-registered as templates, allowing common layouts to be generated automatically without manual coordinate input, while still enabling manual override when needed

Inventive Principle:

Principle #10Preliminary action

3Productivity

If templates are used for seating layout creation, then work efficiency is improved for standard layouts, but additional manual work remains for custom layouts

Engineering Contradiction:

Improvework efficiencyVSAvoidtime for manual adjustment

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system allows users to self-register custom seating layouts as new templates after initial creation, enabling future layouts to be generated automatically without manual coordinate input

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS9087177B2Method, computer and program for making out seat layout

Publication Date: 2015.07.21 P & W SOLUTIONS

AI summary

The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer 1 accepts a designating operation on position coordinates forming a base point in the prescribed display area from a user, accepts a designating operation of a direction of generating the seating symbol data from position coordinates as the base point in the prescribed display area, determines a position for displaying the seating symbol data in the prescribed display area, based on the base point and the direction, generates seating symbol data comprising position data representing the position determined, adds to the combination of the seating symbol data composing the seating layout data, and stores thereof in the memory 120, and displays the seating symbol data in the display unit 150 based on position data included in the generated seating symbol data.