Section-Based Ticket Exchange Interface
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Solution Overview
Problem
Existing ticket handling systems do not efficiently facilitate switching tickets between attendees during events, particularly in real-time, leading to increased network bandwidth usage and user inconvenience due to the need to manage specific seat numbers.
Innovation Solution
A server-based system that allows ticket switching between attendees by determining switch offers based on section availability, providing users with options to upgrade or downgrade tickets without specifying row and seat numbers, and optimizing user interactions through section-based requests.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the system provides all switch offers including downgrades to users, then the user has more options and better service, but the network bandwidth usage increases and power consumption increases
Solution Approach 1:
The system applies partial action by selectively providing switch offers only when beneficial to the user (upgrades or even switches), while excluding harmful offers (downgrades). This filters the excessive number of potential offers to only the useful subset, reducing network bandwidth usage while maintaining good user service quality.
Solution Approach 2:
The system changes the parameter of offer selection criteria from providing all possible offers to providing only filtered offers based on value comparison. By modifying which offers are transmitted based on their economic value and user benefit, the system reduces data transmission requirements while preserving service quality.
2Ease of operation
If the system provides all switch offers including downgrades to users, then the user has more options and better service, but the power consumption increases
Solution Approach 1:
The system applies partial action by selectively providing switch offers only when beneficial to the user (upgrades or even switches), while excluding harmful offers (downgrades). This filters the excessive number of potential offers to only the useful subset, reducing device power consumption while maintaining good user service quality.
Solution Approach 2:
The system changes the parameter of offer selection criteria from providing all possible offers to providing only filtered offers based on value comparison. By modifying which offers are transmitted based on their economic value and user benefit, the system reduces energy consumption while preserving service quality.
3Measurement precision
If the system requests specific tickets by row and seat number, then the ticket switching is precise, but the user interface becomes complex and difficult to use on mobile devices
Solution Approach 1:
The system applies segmentation by breaking down the ticket selection process into hierarchical levels: first selecting a section, then selecting a row, and finally selecting a seat. This segmented approach simplifies the user interface on mobile devices while maintaining precise ticket identification, as users can navigate through manageable sections rather than facing a complex grid of individual seats.
Solution Approach 2:
The system changes the dimension of ticket selection from a two-dimensional seat grid to a hierarchical three-dimensional structure (section → row → seat). This dimensional transformation makes the interface more manageable and user-friendly on mobile devices while preserving the ability to precisely identify specific tickets.
4Ease of operation
If the system provides section-based switch offers instead of specific tickets, then the user interface is simplified and more user-friendly, but the system must manage more abstract selection options
Solution Approach 1:
The system applies segmentation by organizing tickets into hierarchical sections and rows, allowing the interface to present manageable sections rather than individual seats. This segmentation simplifies user interaction while the system internally maintains the detailed ticket structure through standardized data models, balancing interface simplicity with system manageability.
Data Source
AI summary
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for event ticket exchange. A method includes actions of: receiving ticket information for tickets that permit access to an event occurring at a venue, the ticket information indicating: a particular section of the venue to which the ticket permits access; and whether the ticket is available for exchange; generating rendering data that presents a graphical user interface (GUI) showing a map of the venue; receiving data representing a first input indicating selection of one or more sections of the venue; in response, generating updated rendering data that presents an updated GUI showing: the map of the venue; and a list of exchange options each including at least one ticket that is available for exchange; receiving data representing a second input indicating a selection of a first exchange option; and in response, executing the first exchange option.