Secure Healthcare Channel Switching With Unified Message History
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Solution Overview
Problem
Care providers face challenges in securely switching between different communication platforms with care receivers due to privacy concerns, compliance with regulations like HIPAA, and the inability to access previous communications across multiple devices, leading to inefficient communication methods that compromise patient data privacy and compliance.
Innovation Solution
A system and method for switching between communication platforms using a secure healthcare communication system, involving a healthcare provider server device that manages communication channels, stores messages, and encrypts data transfer to ensure seamless access across devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If care providers use multiple communication platforms to communicate with care receivers, then communication accessibility and user preference satisfaction are improved, but communication security and patient privacy protection deteriorate
Solution Approach 1:
The patent introduces a communication management system as an intermediary layer between care providers and care receivers. This system consolidates multiple communication platforms (SMS, email, social media, etc.) into a single secure interface, allowing providers to communicate across different platforms while maintaining centralized security controls and encryption, thus resolving the contradiction between platform versatility and communication security
Solution Approach 2:
The communication management system performs multiple functions within a single platform: it handles various communication types (messaging, video, audio), manages security protocols, stores communication history, and coordinates across different devices. This multi-functional approach allows the system to provide broad communication accessibility while maintaining unified security standards
2Ease of operation
If care receivers share communication devices with family members, then device accessibility and cost efficiency are improved, but patient privacy and communication confidentiality deteriorate
Solution Approach 1:
The system segments communication access by creating separate, authenticated access channels for different users. Even when multiple family members use the same physical device, each user's communications with care providers are separated into distinct, encrypted sessions with individual access controls, preventing unauthorized access to patient information while maintaining device sharing
Solution Approach 2:
The system applies different security and access characteristics to different communication sessions based on user identity and authorization levels. Each care receiver's communication channel has specific privacy protections and access restrictions tailored to their needs, allowing selective privacy protection for sensitive health information while permitting appropriate family member access
3Adaptability or versatility
If care providers switch between communication platforms, then communication flexibility is improved, but access to previous communications and continuity of care deteriorate
Solution Approach 1:
The system merges communication history from multiple different platforms and devices into a single consolidated repository. When care providers switch between communication methods (SMS, email, video calls), all previous communications are automatically archived and integrated into one accessible location, ensuring continuity of care and preventing information loss while maintaining communication flexibility
4Reliability
If care providers encrypt communication data, then patient privacy and compliance are improved, but communication efficiency and data transfer speed deteriorate
Solution Approach 1:
The system applies encryption selectively rather than uniformly to all communications. Sensitive health information and protected health information (PHI) receive full encryption protection, while less sensitive administrative communications use lighter protection mechanisms. This partial application of encryption maintains patient privacy for critical information while preserving communication efficiency for routine interactions
Data Source
AI summary
A system for switching between communication platforms using a secure healthcare communication system the system comprising: a healthcare provider server device. Transmitting a communication switch request to a first communication platform and establish a first communication channel between the user device and the healthcare provider server device to communicate one or more messages to the first communication platform. Transmit an encoded message over the first communication channel to the first communication platform in response to receiving the communication switch initiation request, the encoded message including an identifier associated with a second communication platform. Switch to an encrypted second communication channel from the first communication channel in response to receiving an encrypted communication initiation request. Encrypted communication initiation request is generated based on the identifier.