Secure Remote Account Onboarding With Third-Party Verification
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Solution Overview
Problem
Conventional onboarding processes require users and representatives to be physically present at the same location, limiting remote collaboration and security, and are inflexible to process changes due to hardcoded computing devices.
Innovation Solution
A system utilizing dynamic graphical user interfaces, machine learning, and advanced security protocols enables remote, secure, and interactive onboarding through user devices, allowing real-time collaboration and automated processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional onboarding processes require physical presence at the same location, then security and authentication can be ensured, but remote collaboration is limited and geographical constraints increase
Solution Approach 1:
The patent introduces a computing device as an intermediary between the user and the banking representative. This device enables secure remote authentication by transmitting user data and receiving verification codes without requiring physical presence, thus maintaining security while enabling remote collaboration
Solution Approach 2:
The patent replaces the mechanical requirement of physical presence with an electronic system. The computing device with camera and display substitutes for in-person interaction, allowing authentication and onboarding processes to occur remotely while maintaining security protocols
2Device complexity
If computing devices are hardcoded with software, then device complexity is reduced, but adaptability to process changes is limited
Solution Approach 1:
The patent implements dynamic software that can adapt to different onboarding processes and changes. The computing device runs flexible software applications that can be updated and configured to accommodate process changes, making the system dynamic rather than static and hardcoded
Solution Approach 2:
The computing device is designed with universal capabilities to handle multiple onboarding scenarios and process variations. The device can adapt to different banking representatives, users, and authentication methods, making it versatile rather than dedicated to a single hardcoded function
3Reliability
If hybrid onboarding processes are used, then authentication can be performed, but users must be physically present at the same location
Solution Approach 1:
The patent creates a digital copy of the authentication process that occurs remotely. Instead of requiring physical presence, the system captures and verifies user data through the computing device's camera and display, creating an electronic replica of the in-person authentication process that eliminates travel time while maintaining security
4Adaptability or versatility
If manual onboarding processes are used, then flexibility is maintained, but productivity is reduced
Solution Approach 1:
The patent implements self-service capabilities where users can independently complete portions of the onboarding process through the computing device interface. The system automatically captures data, verifies information, and guides users through steps, reducing manual intervention while maintaining flexibility and accelerating the onboarding process
Data Source
AI summary
In some examples, a computing system may include one or more processors and a memory that includes instructions. Additionally, the one or more processors may execute the instructions to receive, from a user device, a request to create an account, and, in response to receiving the request, transmit a first message to the user device. Moreover, the one or more processors may execute the instructions to receive additional identifiable data received from the user device and implement a set of confirmation operations that includes verifying at least the additional identifiable data based on third-party data. Further, the one or more processors may execute the instructions to, based at least on the verification of at least the additional identifiable data, implement a second set of operations that cause the one or more processors to generate the account including one or more account related features specified by the user.