Secure Remote Interaction via Server-Mediated Screen Instance
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current screen-share and remote access systems pose data security risks, require software downloads that can expose users to malware, consume bandwidth, and lack graphical capabilities, making them inefficient for providing guidance and navigation assistance.
Innovation Solution
A secure system that creates a middle instance of the user's screen, allowing operators to assist users remotely without direct access or software installation, using a cloud-based approach with AI-driven assistance and animations to guide users to desired content, reducing the need for multiple operators and minimizing data transfer.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If screen-share and remote access software is used to allow operators to view and control user screens, then navigation assistance and guidance capabilities are improved, but data security is compromised and malware exposure risk increases
Solution Approach 1:
The patent introduces a server as an intermediary between the user device and operator device. The server receives the user's screen, generates an instance (a processed version of the screen), and transmits it to the operator. This intermediary architecture allows the operator to view and guide the user without directly accessing the user's device, thereby maintaining data security while providing navigation assistance.
Solution Approach 2:
The patent creates an instance of the user's screen on the server rather than sharing the actual screen. This copy mechanism allows the operator to interact with a replicated version of the screen, preventing direct access to the user's device while still enabling effective guidance and navigation assistance.
2Ease of operation
If traditional remote access software is deployed, then direct control capability is improved, but software download requirements and bandwidth consumption increase
Solution Approach 1:
The patent extracts the core functionality of screen sharing and control from traditional heavy remote access software. By using a server-based instance generation approach, the system eliminates the need for users to download and install substantial remote access software, while still providing effective remote guidance capabilities through the server-mediated instance transmission.
3Quantity of substance
If chat-based interfaces are used for remote assistance, then bandwidth consumption is reduced, but graphical guidance capabilities and clarity are diminished
Solution Approach 1:
The patent segments the data transmission into essential screen instance information rather than transmitting complete high-fidelity screen captures. This segmentation approach reduces data transfer volume compared to traditional screen sharing while maintaining sufficient graphical information for effective guidance and navigation assistance.
Data Source
AI summary
Embodiments may include systems, apparatus, and methods for direct onscreen computer system or software navigation and guidance without the need for direct user computer access or control, or the download of any additional software, thereby enabling such navigation and guidance without the risk of exposure of sensitive information from the user device.