Secure Networking Engine With VPN Segmentation for Cloud Diagnostics
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Solution Overview
Problem
Conventional technical support management systems lack comprehensive computing logic and infrastructure for secure network communications between cloud provider and customer computing environments, leading to latency issues and security concerns when transferring confidential information.
Innovation Solution
A virtual diagnostic system with a secure networking engine that includes a virtual lab VM network, private lab control machine, debugger host machine, and debugger proxy machine, providing a secure networking connection via a private VPN for real-time diagnostic and debugging services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional network connections are used for technical support services, then technicians can access customer computing environments, but security concerns arise about exposing confidential information
Solution Approach 1:
The system segments the network into multiple isolated virtual machine networks (VM networks), each with specific access permissions. The first VM network allows technicians to access diagnostic information, while the second VM network restricts access to confidential information, thereby providing segmented security control that resolves the contradiction between enabling technical support access and protecting confidential data.
Solution Approach 2:
The patent introduces an intermediary secure networking engine that acts as a mediator between technicians and the customer computing environment. This intermediary system provides the necessary diagnostic access while enforcing security policies that prevent direct exposure of confidential information, thus resolving the security-access contradiction.
2Reliability
If offline debugging using memory snapshots is used, then diagnostic services can be provided, but latency issues occur due to data copying
Solution Approach 1:
The system performs preliminary actions by pre-configuring the secure networking engine and establishing VM networks before diagnostic operations begin. This allows the networking infrastructure to be ready in advance, eliminating setup latency during actual debugging operations and enabling faster diagnostic service delivery.
Solution Approach 2:
Instead of copying large memory snapshots for offline debugging, the system creates virtual copies of network environments that replicate the necessary diagnostic capabilities. This virtualization approach provides diagnostic service capability while avoiding the time-consuming data copying associated with traditional offline debugging methods.
3Reliability
If cloud-provided network connections are used, then secure access can be established, but concerns remain about exposing confidential information on the customer side
Solution Approach 1:
The customer computing environment is segmented into multiple VM networks with different security levels. The first VM network permits secure technician access for diagnostics, while the second VM network isolates and protects confidential information. This segmentation maintains secure connection capabilities while eliminating the harmful exposure of sensitive data.
Solution Approach 2:
Different security qualities are applied locally to different network segments. The network portion requiring technician access is configured with appropriate access permissions, while the portion containing confidential information is configured with restricted access. This local quality differentiation enables secure connections where needed while protecting sensitive areas.
Data Source
AI summary
Methods, systems, and computer storage media for providing a virtual diagnostic system in a secure networking engine of a technical support management system. The virtual diagnostic system provides a secure networking connection and diagnostic and debugging services between a cloud provider computing environment and a customer computing environment. The virtual diagnostic system includes a virtual lab VM network, a private VPN service, and virtual diagnostic system machines. The virtual lab virtual machine network operates in an instance of the secure network engine at the secure networking engine site. In operation, a request to instantiate a secure networking engine is accessed. The request comprises location parameters of the diagnostic target. Based on the location parameters of the diagnostic target, a secure networking engine site for instantiating the secure networking engine is determined. The secure networking engine—associated with a cloud provider computing environment—is instantiated at the secure networking engine site.