Automated Security Alert Routing via Location Matching
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current security-monitoring systems rely on human operators to process and coordinate security alerts, leading to bottlenecks and delayed responses due to the need for operators to analyze alerts and contact available security personnel, resulting in increased response times and potential human errors.
Innovation Solution
A system and method that automatically analyzes security alerts and routes them to the nearest available security personnel using personnel assistant devices (PADs) equipped with location-based technology, bypassing the need for operator intervention and queue processing, allowing for immediate notification and action.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If human operators manually process and coordinate security alerts, then security personnel can be contacted and dispatched, but response times increase and human errors may occur
Solution Approach 1:
The system enables automated self-service processing where the security monitoring platform automatically analyzes alerts, determines appropriate security personnel, and dispatches notifications without requiring manual operator intervention. This eliminates human error in alert processing while maintaining rapid response times through automated decision-making algorithms.
Solution Approach 2:
The patent replaces the mechanical human operator workflow with an automated electronic system that uses algorithms to analyze alert data, match security personnel based on location and availability, and send notifications through the network. This substitution eliminates manual analysis and coordination steps while accelerating the overall response process.
2Ease of operation
If operators analyze and process security alerts through a queue system, then alerts can be handled systematically, but bottlenecks form and response delays occur
Solution Approach 1:
The patent extracts the bottleneck operation of manual alert analysis from the system by implementing automated processing. The automated system pulls alerts directly from security systems, analyzes them through algorithms, and dispatches notifications without requiring operator intervention, thereby eliminating the queue bottleneck while maintaining systematic handling through structured automated workflows.
Solution Approach 2:
The system performs preliminary automated analysis and personnel matching before human operators would normally intervene. By pre-processing alerts through automated algorithms that determine appropriate security personnel based on location and availability, the system eliminates waiting time in queues while maintaining systematic dispatch through pre-established matching criteria.
3Loss of time
If the system automatically routes alerts using location-based technology, then response times are reduced, but device complexity increases
Solution Approach 1:
The patent implements a multi-functional automated processing unit that combines alert analysis, location-based personnel matching, and notification dispatch within a single integrated system. This universal component handles multiple functions that would otherwise require separate systems, reducing overall complexity while enabling rapid automated routing based on real-time location data from personnel devices.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
This solution reduces response times by directly notifying and dispatching available security personnel, improving the efficiency and efficacy of security alert handling by eliminating the bottleneck of operator-dependent processing and communication delays.
Implementation Method 1
The location-based information may be determined using any type of location-based technology, such as GPS or other location-based technology
Data Source
AI summary
A security-monitoring platform adapted to automatically handle and route security alerts to security personnel through personnel assistant devices. The personnel assistant devices preferably include location and availability information that can be conveyed to the security-monitoring platform. The system and method includes analyzing location information for the security alert source with respect to the availability and location information for each personnel assistant device to identify one or more security guards that can handle the security alert. The system is able to automatically perform these tasks without having to first be routed through a queue for analysis from a security-monitoring platform operator. As a result, the system and method overcomes this major issue in the industry of delayed processing of security alerts and is able to more efficiently and effectively process a plurality of security alerts simultaneously.