Security Event Record Prioritization for Faster Critical Review
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Solution Overview
Problem
Existing security systems are inefficient in managing high volumes of event records, often requiring excessive monitoring agents and failing to prioritize records based on security concerns, leading to unnecessary dispatches and inadequate response times.
Innovation Solution
A security system that prioritizes and processes records based on their likelihood of representing security concerns, automatically redistributes work among monitoring agents, and provides an interactive user interface to enhance decision-making.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If security systems process all event records equally without prioritization, then all records receive attention, but monitoring agents become overwhelmed and response efficiency decreases
Solution Approach 1:
The system changes the parameter of record processing by introducing priority levels (e.g., high, medium, low priority) based on security concern assessment. This allows monitoring agents to focus on critical events first, improving response efficiency without requiring proportional increases in agent workload.
Solution Approach 2:
The system segments the workload by dividing event records into different priority categories. High-priority records are separated and presented to monitoring agents first, while lower-priority records are handled subsequently or through automated processes, reducing overall agent cognitive load.
2Speed
If security systems use automated processing for all records, then processing speed increases, but critical events requiring human judgment may be missed
Solution Approach 1:
The system introduces an automated prioritization intermediary that pre-screens and ranks records before presenting them to monitoring agents. This intermediary layer filters and organizes events by security concern level, enabling faster initial processing while ensuring critical events are reliably identified for human review.
Solution Approach 2:
The system performs preliminary automated assessment of records to determine priority levels before human monitoring agents review them. This preliminary action categorizes events based on detected features and patterns, speeding up the overall process while maintaining reliability by preserving human judgment for final decision-making on prioritized records.
3Reliability
If security systems manually review all event records, then assessment accuracy is maintained, but response time increases and resources are wasted
Solution Approach 1:
The system changes the processing parameter from uniform manual review to differentiated processing based on priority assignment. High-priority records receive immediate manual review maintaining accuracy, while lower-priority records undergo automated or deferred processing, reducing overall response time and resource consumption.
4Productivity
If security systems deploy more monitoring agents to handle high volume records, then coverage improves, but operational costs increase
Solution Approach 1:
The system changes the operational parameter by implementing priority-based triage, allowing a smaller number of monitoring agents to effectively handle high-volume records. By assigning priority levels and directing only critical events to human agents, the system maintains processing capacity without proportionally increasing agent headcount.
Data Source
AI summary
In some embodiments, a security system may generate a first record including first data about detection of a first person in a first image and a second record including second data about detection of a second person in a second image. The security system may determine, based at least in part on first and second data, priorities for the first and second records, and may determine, based at least in part on the priorities, an order in which to process the first and second records. Based at least in part on the order, the security system may process the first record via a first monitoring application prior to processing the second record via a second monitoring application.